Finex: Quality Management

Business Tasks to Solve

The Quality Management System (QMS) is part of the organization's management system and is focused on achieving results based on quality goals and customer satisfaction. Today, QMS has become an integral part of the successful business of many organizations.

The FINEX: Quality Management business solution enables quality specialists to plan and conduct internal audits, record and eliminate non-conformities, plan and implement corrective and preventive actions, conduct consumer satisfaction analysis and provide management with objective data for system performance analysis.

The management of the organization receives a convenient tool for monitoring and analyzing the management system and implementing the functions of enterprise management.

The business solution makes it possible to automate a significant part of the actions of officials in quality management, to ensure strict compliance with a number of requirements of the ISO 9001:2008 standard, to facilitate the passage of certification and supervisory audits of the quality management system by certification bodies.

The main task when implementing a business solution is not just to automate the quality management process, but, using experience and best practices, to determine the best option for a particular organization, to regulate mandatory QMS procedures and implement a technical solution.

The FINEX: Quality Management business solution provides the following business tasks:

• Management of internal audits: formation and approval of the program of internal audits for the period, notification of audit participants, control of scheduled and unscheduled internal audits, record keeping based on the audit results.
• Nonconformity management: keeping records of nonconformities, analyzing the causes of nonconformities, monitoring the implementation of corrections, identifying repeated nonconformities.
• Management of corrective and preventive actions: record keeping, performance analysis.
• Management of comments and complaints: recording and analysis of comments and complaints received, identification of causes and implementation of corrective actions aimed at increasing the level of consumer satisfaction.

Management Review:

• Provide managers with objective, fact-based data on the quality of processes functioning (input data for analysis).
• Operational analysis of the enterprise management system functioning quality in the context of processes, subdivisions, regulatory documents.
• Ensuring the environment for the execution of the manager's decisions made on the basis of analysis, including decisions to improve the effectiveness of the quality management system and increase consumer satisfaction.

Together with the functionality of the DIRECTUM system modules, including the Business Process Management and Chancellery modules, the requirements of ISO 9001:2008 are implemented:

• Document Management,
• Records Management,
• Internal communication,
• Process approach,
• QMS analysis and improvement.

Together with the functionality of the Client Interaction Management module of the DIRECTUM system, the requirements of the ISO 9001:2008 standard are implemented:

• Consumer orientation,
• Interaction with the consumer,
• Consumer satisfaction.

Based on the tasks to be solved, the main business customers of the solution can be senior management, representatives of quality management, internal auditors, heads of structural divisions.