Flat SoftSwitch

2025: Integration with Avelana Platform

The developers WhyHappen FLAT presented on May 27, 2025. Russian omnicanal contact center

The companies announced the integration of the Avelana omnichannel platform with the FLAT SoftSwitch corporate telephony solution. The presented software package will provide corporate users with advanced capabilities for working with voice channels and text calls within the framework of a single digital space with centralized control.

The integration of SoftSwitch FLAT and Avelana expands the platform functionality and allows users to receive and process voice calls received through FLAT telephony, automate call routing and prioritization according to the same rules with text channels. The solution provides a high level of fault tolerance and scalability, supports flexible configuration of call processing scenarios, integration with external systems, and complete process transparency for operators and contact center managers.

Avelana has always worked with telephony and voice channels as part of omnichannel service, and integration with FLAT SoftSwitch opens up new horizons for our customers in building complex and scalable complex domestic solutions for contact centers of any scale. Our customers can use the advantages of IP telephony without leaving the usual interface of the Avelana platform, which significantly increases the efficiency and quality of client service, "commented Alexey Borovkov, Head of Products and Solutions for Client Service WhyHappen.

{{quote "The contact center presented based on the results of the integration of FLAT SoftSwitch and the Avelana platform fully provides a number of standard functional and user requirements for this kind of systems. We appreciate the experience of working on the project with the Avelana team and are confident that the development of technological partnerships is an important component for accelerating the achievement of international communication standards and IT by Russian software and equipment manufacturers, "said Andrey Petalov, head of the FLAT competence center. }}

2024

Compatibility with Fanvil SIP Phones

Specialists of the FLAT competence center tested the compatibility of Fanvil SIP phones with the SoftSwitch FLAT system. Flat announced this on July 9, 2024.

The test program, which includes 67 functional parameters, introduced the nine most popular models of Fanvil telephones - J6, V67, X1SG, X1SP, X210-V2, X301, X303, X5U-V2, and X7A. Among the technological requirements are correct work with audio and video calls, parallel and group calls, collection of network conferences, the ability to connect external devices and applications, and much more.

According to the test report, the range of tested Fanvil endpoints supports the basic feature set and additional service capabilities available to FLAT enterprise telephony users.

"Affirming the interoperability of FLAT and Fanvil products will enable our partners and enterprise customers to design and use end-to-end solutions and optimize resources and requirements when working in an existing landscape.

Despite the fact that only parts of the lineup were tested, according to the results obtained, we are ready to talk about the availability of the basic set of FLAT telephony functions for all Fanvil SIP phones. - said the head of the FLAT competence center, Andrey Petalov.

Fanvil has an extensive line of telephones, as well as related communication equipment designed to provide comfortable communication and security at enterprises. Proven compatibility with the FLAT software platform will allow corporate users to use and maintain a fleet of Fanvil endpoints when implementing migration projects or upgrading the corporate telephony core. In terms of models that have not been submitted for testing - the X/H/V/I series, we expect that they will also be compatible with the FLAT system - said Grigory Lyamin, Fanvil regional marketing manager.

Compatibility with Red OS 8

On June 19, 2024, Red Soft announced that a line of products for building corporate IP telephony networks and effective communication management from the Russian developer FLAT is available to RED OS 8 users. Signed two-way compatibility certificates from manufacturers.

As reported, according to the results of test tests, experts from FLAT and RED SOFT confirmed technological compatibility for four FLAT software products deployed in the RED OS 8 operating system: FLAT SoftSwitch, FLAT Record, FLAT Contact and FLAT Device Manager. Read more here.

2023: Audio Conference Collection and Management Capability for SIP AudioCodes Sets

Israeli communication equipment manufacturer AudioCodes Russian and software developer on August 28 FLAT , 2023 presented an extension of the user and system functionality of telephones and a centralized control system (AutoProvisioning). For SIP series devices 445HD, 450HD, C450HD, as well as 405, 405HD and C405HD , AudioCodes specialists have implemented the ability to collect and manage audio conferences on the side - servers FLAT SoftSwitch, which will allow connecting up to 16 participants in Add-Hoc mode. More. here