Genesys Agent Desktop

Genesys Agent Desktop - a system helps operators and heads of operator group to unify using the uniform application methods of call processing in the environment with different types of client addresses. Contact Navigator represents attendant workstation of contact center of the next generation.

Genesys Agent Desktop supports the entering and outgoing voice and other types of communication, including a chat, joint work in the Internet and e-mail. For voice interaction Contact Navigator locates the built-in program IP phone providing fixed functions of conference communication, call transfer on other operator, deduction of a call, automatic set when holding telemarketing campaigns of call-down. The mute of efficiency of each operator for self-checking of quality of its work is conducted that is important when conducting telemarketing campaigns. Genesys Agent Desktop also allows to provide access to resources, including a contact history with the client and information on a product.

Window of the Agent Desktop program

Genesys Agent Desktop is intended for support of strategy of work in the world markets, providing one - and the bilingual modes for the multilingual interface, helping the companies to service with the multinational customer base clients with identical quality regardless of their geographical location.

Genesys Agent Desktop helps to process new contacts along with existing, without distracting attention of operators. Each call is visually displayed in the form of the icon providing access to the screen intended for processing of the corresponding contact with the client. Besides, key information on this client can be displayed.