| The name of the base system (platform): | Genesys Contact Center |
| Developers: | Genesys |
| Last Release Date: | 2014/11/18 |
| Technology: | Call centers |
Genesys Customer Interaction Management Platform is the platform bringing business processes of the company and methods of customer appeals into accord.
Advantage of this approach - not the client adapts to business of the company, and the company flexibly changes the business model, configuring it according to requests of clients.
Chart of presence Customer Interaction Management Platform
Genesys Customer Interaction Management Platform directs calls of clients to those operators who can optimum, in terms of quality, time and internal cost, to process these calls.
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