| The name of the base system (platform): | Genesys Contact Center |
| Developers: | Genesys |
| Last Release Date: | 2014/11/18 |
| Technology: | BI, Call centers |
Genesys Info Mart - provides an opportunity for contact centers of deep data analysis about customer interaction.
Using a system, business analysts, contact center managers, heads receive data on customer interaction. Data analysis for last period helps to clear up origins of problems and to react according to their context.
The solution Info Mart increases efficiency of business processes of contact center, optimizes its work and increases strategic performance.
Architecture of Info Mart
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |