| The name of the base system (platform): | Genesys Contact Center |
| Developers: | Genesys |
| Last Release Date: | 2014/11/18 |
| Technology: | Call centers |
Genesys Interaction Workspace (IWS) is the system of consolidation of channels of customer appeals. She creates possibilities for multi-channel work, collecting of statistics (Genesys Info Mart) as group, and on operators, viewing history of addresses on web chats (Genesys Web Chat), calls, e-mail, etc.
The solution - the new generation of attendant workstation including processing of all possible channels of customer interaction and constructed by the principle of the maximum functional compliance to specific objectives of the client and the agent's powers.
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