| The name of the base system (platform): | Genesys Contact Center |
| Developers: | Genesys |
| Last Release Date: | 2014/11/18 |
| Technology: | Call centers |
Genesys Quality Management is an industrial quality control system of work of call center operators.
A system helps to keep a call recording, supervisors have an opportunity to listen to calls, to give marks to operators, to draw conclusions about their qualification and to plan training.
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