| The name of the base system (platform): | Genesys Customer Experience Platform |
| Developers: | Genesys |
| Technology: | Call centers, HRM |
The solution Genesys Workforce Management allows to optimize a configuration of contact center when using the mnogonavykovy and multimedia scheme of call processing. Providing with tools of planning, prediction, the analysis and design of resources of call center, Genesys allows to develop strategies the most adequate to critical requirements of business of the company. Is a part of the platform of customer service of Genesys Customer Experience Platform.
2012: Main modules WFM
- Forecasting (Forecasting)
- Scheduling (Drawing up working schedules)
- Real - time Adherence (Control of planning in real time)
- Web Services for Supervisors and Agents (The Internet support for heads and operators)
- Vacation Planning (Vacation planning)
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