GoldMine

GoldMine is the multifunction Customer Relationship Management System suitable both for small and for medium business.

CRM GoldMine has more than 7500 implementations and 1.5 million users around the world, is presented at the Russian market by the partner companies today. Now in Russia among users of Goldmine of division of the international companies, advertizing agencies, real estate agencies and many other companies.

Features

• Contact management (client's card)
• Planning and completion of events (reminders, planning for subordinates). Viewing events in cards of the client and in the calendar.
• Sales management (conducting sales on stages, completion of sales)
• The reporting (ready report templates and creation of own reports using the built-in designer)
• Marketing (organization of personal mailings for templates).
• Knowledge base
• Work with e-mail (own e-mail client or integration with Outlook, automatic distribution of letters by cards of clients).
• Automation business - processes
• Administrator's tools

Funtsional

• Flexibility and expansibility - the architecture and customizers of GoldMine allow you to make settings according to your requirements. GoldMine allows to change structure of information, business - rules, access rights to information and many other things.
• Rapid implementation - is reached at the expense of a ready configuration, intuitive methodology and the interface, a large number of the standard reports provided together with a product

In October, 2011 the ability to integrate IPCM with GoldMine was provided that facilitates maintaining history of customer relations of the company, and integration with HEAT facilitates order taking. Integration of IPCM and the Customer Relationship Management System from FrontRange - GoldMine allows to simplify process of maintaining history of customer relations of the company. Such integration allows authorized employees to listen at any time to a necessary conversation and also to make necessary data on each call.

Integration of IPCM and product of FrontRange company of the class Help Desk - HEAT will organize work of the employee on acceptance of incoming requests, addresses and requests from clients. A system allows at a call from the client previously to process information on it using IVR and to provide to the operator information on an incident to the answer to a call that gives considerable advantages at establishment of business communication. Integration of IPCM and HEAT into the companies provides additional comfort to the client to whom will be once to tell the reason of the address enough and not to repeat it when readdressing a call on profile specialists.

See Also

CRM