HP Service Anywhere

In October, 2012 HP presented HP Service Anywhere, the solution for management of IT services proposed according to the SaaS model. Innovation is designed to help the staff of technical support to provide fast and high-quality customer service.

The HP solution of Service Anywhere integrates a number of advanced technologies among which there is a leading HP platform of Universal Configuration Management Database (UCMDB) created for management of services, applications and the hardware within all IT environment of the company and also software of HP of Universal Discovery which automates detection of elements of IT infrastructure and interrelations between them.

To exclude idle times, to increase efficiency of work of employees and quicker to resolve the arising problems, the organizations need the simple and flexible management tool IT services capable to adapt quickly to the changing business needs. Other important requirements are reduction of expenses and also convenience of deployment and updating of business and critical services in order to avoid emergence of interruptions in service.

The HP solution of Service Anywhere is a key component of a line of HP Converged Cloud and is offered on SaaS methodology through a cloud. It helps to permit quickly incidents in IT, to guarantee availability of crucial services and to accelerate the innovation processes in the company. The new solution has the intuitive user interface and it is exclusively convenient in deployment and management.

"To the modern companies — both big, and small — the reliable and convenient solution ITSM with sales opportunity on SaaS methodology is required — George Flansburg, the head of department of management of transactions of ResultsPositive company, the partner of HP says. — The product of HP Service Anywhere fully meets these requirements. It is unrolled for only several weeks and perfectly suits the companies of any size".

The HP solution of Service Anywhere is proposed by a full range of functions of technical support, including processing of incoming requests, configuration management of services and also incident management modules, the problem resolution and changes. Besides, it includes joint work functions, including a recording capability of councils and other communications with users. It allows to accelerate processing of addresses, more rare to escalate questions on the level of the management and quicker to find the necessary employees for the operational solution of service tasks.

Possibilities of the HP solution of Service Anywhere:

• acceleration of deployment and scaling of processes on the basis of methodology of ITIL (including incident management, the problem resolution and changes) using new web technology of the development of processes which is not requiring writing of the code;
• fast and convenient updating of processes without the need for work with a program code; an opportunity to use data models and convenient tools for forms;
• increase in employee performance thanks to the unique built-in context-dependent features of joint work; an opportunity "attach" flows of messages to objects for the fastest problem resolution;
• an opportunity to create the hybrid ITSM platform including HP Service Anywhere and the HP solution of Service Manager and to integrate "central office of IT" with different functions and divisions within all company.

HP Service Anywhere provides the 99.9% level of availability of services and also the highest security inherent to cloud platforms.