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2021: Chat between applicants and employers

An additional functionality appeared on the hh.ru - chats between applicants and employers. The company announced this on June 29, 2021. Now candidates and recruiters can communicate in the usual messenger interface, and the dialog box opens immediately after responding to the vacancy with a cover letter. This functionality is hh.ru available on the mobile and desktop version of the site and allows you to be connected without switching to other messengers, reducing the time to the first contact with the candidate.

According to hh.ru surveys, more than 40% of applicants expect an answer from the employer only within 2-3 days. After that, they lose interest in the vacancy. In professional areas, where there is a high demand for employees, and the decision to go to work is made quickly, the waiting time will be even shorter. In order not to miss candidates, it is important to contact them as quickly as possible. To do this, chats with applicants were launched on the hh.ru.

Both the employer's representative and the applicant can start the dialogue when responding to a vacancy with a cover letter or when receiving an invitation to an interview. Once the recruiter has written to the candidate, he will receive a push notification about the message in the mobile application. You no longer need to fear that the message will get into spam, as is often the case when writing to unfamiliar contacts, or will be lost in a stream of personal correspondence. It is also a great opportunity to contact those applicants who did not provide a phone number on the resume - they will receive a notification in the application. As of June 2021, the application for applicants was downloaded more than 30 million times.

In the chat, the employer can see a photo of the applicant, a link to the resume and information about which vacancy the response came to. All correspondence with the applicant is in the same interface, and not in numerous instant messengers. All chats can be filtered: communicate only one vacancy, see all candidates at any of the funnel stages, see only unread or active ones - those where there are messages from chat participants. When the chat closes, the information will not disappear, and all communication will be duplicated in responses.

As in any messenger, chat rooms on the hh.ru provide that the user can edit or delete the message even after it is sent. Therefore, if one of the participants in the conversation was accidentally sealed or mistaken, there is a chance to quickly fix everything.

The rate of response to the candidate becomes a critical indicator in the selection. If you did not contact the applicant today, then tomorrow your competitors can hire him. We understand how difficult it is to work at this pace, and release features that reduce the time to contact the applicant and increase your performance. Already in June 2021, the hh.ru has the opportunity to organize online interviews in Microsoft Teams in a couple of clicks, send an automatic reminder to applicants about the interview in the application, the opportunity to write to different instant messengers directly from the site and much more. Chats with applicants for hh.ru are a cool opportunity to interest the candidate in your vacancy. Think through your chat strategy, tone, question list, and act. Chats are faster and less formal than the usual correspondence in responses, which means that this is a great opportunity to "sell" the vacancy, said Maxim Myasnikov, product manager hh.ru.

For most applicants, messengers have long become a familiar place for personal communication and solving work issues. Communications via e-mail, on the contrary, are losing popularity and are perceived, first of all, as a channel for obtaining information that is not suitable for conversations and prompt resolution of issues. With the help of hh.ru chats, we have created a single communication space for applicants and employers, which will significantly speed up the hiring process and reduce the time to search and get to work, which is especially important for representatives of mass professions in which a formal resume is often not required. noted Maxim Tarasov, head of the mobile direction hh.ru.

Employers have the opportunity to disable the functionality of correspondence with candidates in chats, for this it is enough to select the appropriate option at the stage of placing or editing a vacancy.