IBM Global Technology Services

The international service IBM Global Technology Services provides services in information technology field and strategic outsourcing and analytics. Analytics scopes the most various — from identification of cases of fraud in the systems of taxation or health care before forecasting of a consumer consumer behavior for clients from the sphere of retail.

Products

IT heads, as a rule, make decisions concerning transactions of the services without use of tools which can help with interpretation and data modeling. Now such initiatives and workflows as planning of future investments into the corporate data processing center (DPC) or implementation of the innovative technologies it is similar to "cloud" calculations, it is possible to make more predictable that will allow to save, by estimates of IBM, up to 40% on IT costs by approval of required IT resources of business growth.

Among analytical opportunities:

• IBM Alternate Cash Flow Analysis — helps to define what alternative implementations of working activities of DPC or IT infrastructure can promote achievement of business objectives of the company with the maximum cost efficiency and also find answers to the questions "Whether to Consolidate the Available Resources or to Carry Out Radical Upgrade?", "Will Be Required Two Data Processing Centers or Enough One?", "To what strategy give preference – short-term advantages or long-term perspectives?" (analysis of this sort at first assesses the consequences of "the strategy of passivity" (do-nothing strategy) – for example that will happen to the existing investments if to leave them in a present status; such assessment allows to set basis for other financial comparisons);
• IBM Physical Threshold Capacity Analysis — helps to predict required resources of corporate DPC in the long term, allowing clients to define how long possibilities of their DPC will correspond to business needs and when upgrade is required (the algorithm developed by IBM Research stated on obtaining the patent promotes improvement of decision making process and increase business performance, providing use of special computing mechanisms and techniques of modeling to give the answer to the question "How in the Best Way to Be Prepared for the Unpredictable Growth of Resource Requirement of a Data Processing Center?");
• IBM Resiliency Rationalization Analysis — helps clients to define correctly fault tolerance of infrastructure of their DPC (the existing indicators applied to reliability assessment are concentrated, mostly, on a capital expenditure and do not promote understanding how such characteristics as readiness and uninterrupted operation of operation of the equipment and systems affect the continuity of business processes. Using information on the applied applications, recovery terms, quality of operational service and other parameters in the form of initial data, this function allows clients to gain an impression about a ratio of indicators of readiness (working capacity) and costs for measures for reduction of risk of unplanned idle times).

In general application of the advanced means of predictive analytics from IBM for cash flow analysis, determination of limits of DPC on support of workloads and assessment of need of improvement of reliability can help heads of IT services and business divisions to plan and manage more effectively information and technology infrastructure and financial budgets, claim in corporation.

History

2018: Staff reduction in division of IT services

In January, 2018 it became known of significant reduction of staff in division of global IT services of IBM. At the same time employees will not be dismissed, and will move to other structures of the company.

The confidential document prepared by consulting company Bain & Company which IBM invited for assistance in business restructuring was at the disposal of the The Register edition. In materials it is reported that in 2018 about 30% of IT specialists of division of Global Technology Services "will be fruitfully moved for other work" within corporation.

Fragment the document from which it became known of transition of staff of Global Technology Services to other divisions

Migration will concern  about 30,900 employees from whom more than 10 thousand work in the USA. About 10.1 thousand workers will leave working positions which are not taken afterwards by anybody. IBM refused to give comments on requests of the western media.

According to the CRN portal on January 11, 2018, IBM many years is in process of large transformation of the business and concentrated the efforts on retraining of personnel for the purpose of the best satisfaction of customer needs. About $2 billion for training and advanced training serving in the USA by 2020 were selected.

On January 11, 2018 IBM announced change of the chief financial officer: Martin Schroeter place was taken by James Kavanaugh. Before this appointment Kavanaugh was the senior vice president for finance and transactions, and earlier held a position of the vice president and controller of IBM. After departure from the job of the financial director Martin Schroeter will become the senior vice president for global markets and will focus on sales.

IBM noted that IBM often appoints heads to new positions in January that it is the most effective to distribute the talented personnel on key positions in the business.^[1]

Notes