| The name of the base system (platform): | IBM Watson |
| Developers: | IBM |
| Technology: | Call centers, Data Mining |
IBM Watson Agent Assist — the assistant operator who collects and analyzes the history of interaction and preference of customers, the guides to products, technical documentation and any content connected with a product, including lists of frequently asked questions, posts at profile forums and on social networks, providing all this information on the first demand of the call center operator.
The solution Watson Agent Assist of IBM is used by an algorithm of recognition of the natural speech and a context and concretizes a conversation, asking the correct questions of the arisen problems for selection of recommendations about their solution, at the same time collecting key information on the customer.
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