IS Line

IS-Line is the intelligent queue management system (QMS), represents a hardware and software system for streamlining of work with clients in the form of their automated registration, consecutive service, collecting and the analysis of statistical data.

Sphere of use

• Financial institutions and banks
• Departments of cellular operators and their service divisions
• Large retail chain stores
• Insurance companies
• Medical centers and clinics
• Beauty shops and centers of health
• Centers of employment
• Tax administrations
• Public receptions
• Departments of a mail service
• Passport services
• Car showrooms and car services

Structure

Central information booth

• Individual customer service
• Flux profile of clients on service areas
• Prerecording
• Introduction of the list of the provided services
• Leaving of a response about service
• The authorized registration
• Providing reference information
• Providing the ad info on a board and the identification coupon.

Main information display

• Display of unique sequence number of the called client
• Display of number of a service point
• Display of current date and time, or only time
• Possibility of display of the ad info in the form of video clips or creeping line
• Statuses of the invitation to service and rendering service
• Opportunity for work with the connected speaker system for the sound notification of the client about emergence of new information on the central board and also about the client's call.

Information display of the operator

• Display of sequence number of the called client
• Statuses of the invitation to service and rendering service
• Attendant workstation

Call of the expecting client

• Deviation of not come client
• Readdressing of the client on other service with a possibility of return
• Confirmation of completion of work with the client

Workplace of the analyst

• The report on a current status by services
• The statistic report by services for the period, on divisions
• The statistic report by personnel for the period, on divisions
• The report on distribution of clients by the form services for the period and on division

Advantages of use

• Optimization of work of employees due to effective use of time, increase in amount of the processed requests, reduction of waiting time of visitors, ensuring quiet psychological climate for clients and employees, service of queue by the principle of "one window".

• Increase in efficiency of service.

2013: IS-Line 0.25

On October 22, 2013 KKS company announced updating release IS-Line v programs. 0.25.

Version innovations

• New quality assessment systems of service are supported.
• Various forms of the reporting which give to heads more opportunities for the analysis are added.
• The client can independently change execution of the coupon and the interface of the registrar.
• Full support of a h64-bit system.
• Job evaluation of operators using time sensors.
• Support of a system using a special application for tablets with the Android operating system.

Modularity

Developers used modular structure of assembly of a product in the new version of a product. Now it is enough to install the necessary module on the computer of the operator - it allows to reduce technical requirements to computers as on loading of the module less time leaves.