ITFB EasyDoc

Main article: OCR - Optical Character Recognition

2024

Integration with Mertago

IT company ITFB Group has partnered with Mertago. The ITFB EasyDoc Intelligent Document Recognition System will help enhance Mertago's procurement automation system's documentation capabilities. ITFB Group announced this on August 27, 2024.

Companies are faced with a lack of specialized solutions for effective procurement management. Unlike departments such as sales and marketing, where there are many effective tools, the purchasing department often has to rely on standard accounting and warehouse programs that are not adapted to the specifics of their work. This problem is especially acute when conducting competitive purchases. Even large corporations and government agencies that have clear regulations and a legislative framework for procurement face difficulties in organizing effective tender procedures. They have to manually process large amounts of information from suppliers, which takes a long time and increases the risk of errors.

Mertago has developed a solution that allows you to automate routine procurement processes for any organization, regardless of size. The system provides the opportunity to conduct competitive purchases, request quotations, track market trends and optimize costs. To solve the problems associated with the need to process a large number of documents, such as invoices, specifications and contracts, a system for recognizing and extracting data using artificial intelligence ITFB EasyDoc was integrated into the product from Mertago. The OCR-system ITFB EasyDoc helps to automate the process of recognizing, processing and exporting documents, which eliminates the need for manual entry of data from paper media, allows you to free qualified employees from routine. This is a completely Russian development, in 2021 it was included in the register of domestic software.

Implementing an effective procurement management system greatly simplifies and accelerates business processes. However, at the stage of entering documents, you need to automate their processing. Performing this work manually is impractical, as the volume of routine activity increases and the risk of errors due to the human factor increases. Cooperation between ITFB Group and Mertago will significantly reduce labor costs and increase the efficiency of specialists in the field of procurement and tender activities, "said Vadim Petrosyan, Product Development Director of ITFB EasyDoc.

The process of processing and extracting data from documents begins with importing files into the ITFB EasyDoc system. Next, the program automatically determines the document types and retrieves the necessary information. The finished result in JSON or XML format is exported to the target information system. The solution can be installed on the customer side, which guarantees the security of the extracted data, since they are not transferred outside the client loop.

{{quote "One of the main tasks of automating the company's supply is to increase the transparency of procurement and control the stages of supply. To do this, it is necessary that specialists can easily and quickly enter up-to-date information received from suppliers into the system. The solution from ITFB Group allows you to automate routine operations at one of the most labor-intensive stages - receiving and analyzing quotations. Document recognition greatly simplifies the work of specialists with the system and increases its efficiency. A separate advantage for our company when choosing ITFB EasyDoc was the ability to automatically extract the necessary data from non-standard documents that you often have to deal with purchases in small and medium-sized businesses. This avoided additional requirements for the system interface and reduced the "entry threshold" for the use of user recognition functionality, "added Konstantin Baidali, director of Mertago. }}

Integration with ELMA365

ITFB Group has partnered with ELMA, a developer of Low-code platforms for automating business processes using artificial intelligence and chatbots. The Russian system for recognizing and extracting data from any documents using artificial intelligence ITFB EasyDoc will expand the capabilities of the Low-code ecosystem of ELMA365 products in recognizing passports of a citizen of the Russian Federation. Elma announced this on July 10, 2024. Read more here.

Automate mass case processing

Automation of mass case processing with ITFB EasyDoc reduces response time by 30%. ITFB Group announced this on July 4, 2024.

Companies receive a large amount of incoming correspondence from individuals and legal entities: complaints, claims, statements, requests for data, thanks, complaints, etc. Their processing takes time and labor. In the flow of standard appeals there are important and urgent, untimely reaction to which is fraught with financial or reputational losses. In the process of performing routine operations for processing incoming calls, employees make mistakes, do not always comply with the established deadlines. The ITFB EasyDoc intelligent data recognition and processing system allows you to automate this work.

Automation of work with incoming correspondence is relevant primarily for banks, developers, industrial enterprises, as well as for state organizations providing services to citizens. For example, banks receive many complaints about fraudulent actions (illegal debiting of money from accounts, registration of loans on behalf of a bank client, etc.). Developers receive complaints about the quality of construction of real estate. The trend of recent years is the automation of primary processing of correspondence in production companies, where artificial intelligence helps to improve the work with complaints.

The main difficulty in processing incoming correspondence is the large number of informal appeals written in free form. They arrive through different channels: by mail, to a personal account on the site, by e-mail, etc. Employees of the company are forced to manually disassemble them, classify them and transfer them to the desired department or employee to prepare a response. This requires large human resources, leads to errors due to the human factor. It should also be noted that a serious problem when extracting data from such documents is that they usually contain confidential and personal data, which does not allow the use of cloud storage when processing them - the system must be in the contour of the enterprise.

Using the ITFB EasyDoc data recognition and analysis system developed by ITFB Group, this process can be automated. The complex of applied solutions can be divided into two groups.

The first group is the standard tasks of the incoming case registration and routing system. All correspondence received by the company is transmitted to the platform. Then the system recognizes the text. If we are talking about document images, extracts the necessary data from it, establishes relationships. After that, artificial intelligence refers to the appeal to a certain type. Thanks to the use of natural language processing (NLP) technology, documents are classified with high accuracy.

The processed cases are transferred to the target system, where they are handled by the employees directly responsible for the issues that need to be resolved. ITFB EasyDoc works with electronic calls, scans, including poor quality.

The second group is asterisk tasks, when a fine classification of the case is required to route or form an auto-response. Not always the desired attribute, and often its value, can be found only from the context. And then large language models (LLM) come to the rescue, in particular, GPT, which trains, according to the algorithm, to ask special questions to the text of requests and generate answers to them, even if they are not indicated in the text. The model analyzes the meaning of the text, and then answers the questions of the classifier.

Thus, using the optimal set of required text tools allows you to solve the problem of processing an incoming flow of cases of any complexity. Automation of the initial processing of incoming messages allows the company to reduce labor costs by an average of 30%. At the same time, the cost of processing documents is reduced to 80%. Employees who have previously been involved in routine correspondence processing can be reoriented to more important tasks. Thanks to the acceleration of the initial processing of incoming correspondence, employees quickly consider the problem, respond to the appeal. This allows you to improve after-sales service, customer experience.

Business is developing in difficult conditions, and automation of routine business processes allows you to adapt to challenges. Thus, the use of ITFB EasyDoc to process incoming correspondence helps to reduce labor costs by a third, free qualified employees from routine, and reduce the response time to an appeal. For many industries, the period during which the company is obliged to respond to an appeal is regulated by law. For example, from July 1, 2024, amendments to the Federal Law "On the Central Bank of the Russian Federation (Bank of Russia)" entered into force, which reduced the time for consideration of complaints from 60 to 15 days, "said Vadim Petrosyan, ITFB EasyDoc Product Development Director.

Mobile version of the ITFB EasyDoc platform

On February 16, 2024, ITFB Group introduced a mobile version of the ITFB EasyDoc platform for document recognition and processing. The app is compatible with iOS and Android and complements the desktop version.

ITFB EasyDoc is the Russian OCR a system for streaming and single recognition of documents and extraction from them. data The platform is intended for companies where a large amount of various documentation is processed, it is necessary to quickly extract data, analyze it and transfer it to internal systems.

The ITFB EasyDoc mobile application complements the desktop version. It is designed to meet the needs of specialists who work outside the office and are not able to connect to the system: bank managers, insurance agents, lawyers and others. In the current version, the application is used as a monitoring system. With its help, an employee can control the process of processing documents, view recognized data launched from third-party services. Additional features will be added based on customer needs.

"The implementation of the ITFB EasyDoc platform in companies where a huge amount of documentation passes through employees saves up to 70% of working time and reduces costs by up to 80%. At the same time, field specialists do not have the opportunity to use the desktop version, and the mobile application will make it easier for them to work. The current version of the ITFB EasyDoc application is MVP with the ability to monitor documentation processing and view data. In the near future, such software may be used to initiate recognition. Then the specialist will perform almost all operations with documents from a smartphone, "said Vadim Petrosyan, Product Development Director of ITFB EasyDoc.

One of the problems in working with documents is the huge amount of routine that leads to a decrease in employee attention and errors. Thus, the cause of shortcomings in documents in more than 85% of cases is the human factor. According to the developers, the ITFB EasyDoc platform reduces the amount of routine operations and reduces the risk of errors. It automates the processing of documents of different types: accounting, judicial, personnel, technical, tender, etc.

At the input, the platform captures the document or its image, automatically recognizes the type and extracts data. The finished result is packaged in a convenient format, such as JSON or XML, and exported to the target information system. The functionality of the EasyDoc ITFB is not limited to document recognition. The platform is able to structure data arrays, perform cross-document checks, extract information necessary for decision-making, and build links between different types of documentation.

To recognize one page of a full-text document, the system takes no more than two seconds, while the recognition accuracy is up to 98%, according to the ITFB Group. Human verification is only required in complex cases. The solution is installed in the customer's loop, which ensures the security of the extracted data.

2023: Grant from FSI to develop ITFB EasyDoc

In the summer of 2023, ITFB Group received a grant to develop the ITFB EasyDoc platform from the Innovation Assistance Fund as part of the Commercialization - AI competition. Grant funds were used to develop the Capture Studio service, which allows the user to independently configure new templates for recognition.

2021: Inclusion in the Register of Domestic Software

In 2021, the ITFB EasyDoc platform was included in the Register of Domestic Software.

2016: Emergence of ITFB EasyDoc

As a standalone product, the ITFB EasyDoc platform appeared in 2016.