incadea.engine

incadea.engine is the industry solution for automobile business developed by Incadea company based on Microsoft Dynamics NAV.

Industry solution of Reynolds&Reynolds INCADEA — the international software product for automobile dealers, distributors and the service centers. The Incadea system belongs to the American company Reynolds&Reynolds. Incadea is developed on the basis of the Microsoft Dynamics NAV system. This solution in the work is used by the dealer centers BMW and Volkswagen in 48 countries of the world. In 2007 the solution Incadea was implemented by Uralfransavto company - one of the distributors of the French automobile concern Peugeot, largest in Russia.

Advantages of the solution for the industry

• Automation of all business processes taking into account specifics of the automotive industry.
• Standardization of processes on the basis of the industry solution recognized by the standard for dealers of BMW and Volkswagen.
• Obtaining operational and analytical data in the online mode for acceptance of management decisions.
• Automation of relationship with the importer and the producer – from purchase of the car before payment of warranty repairs.
• Creation of model of relationship with the client – from the first address before the termination of service life of the car, control of each step.
• Work planning of the service center, increase in efficiency of loading.
• Maintaining any number of standards for repair work: brand, repair type, etc.
• Conducting management accounting and calculation of real cost value of goods and services according to direct and indirect costs
• Work with an unlimited number of brands of cars, with branches, consolidation of data
• Integration into the directories TIS, EPC, Eurotax, etc.

Integration into external applications and accounting programs:

• Web portals and systems of distributors/producers
• "1C: Accounting", Turbo of Accountant.

The solution incadea.engine gives to automobile dealers the following advantages:

• Service rate: uniform reference books by clients and cars, the integrated modules "Cars", "Service", "Spare parts" and "Finance" allow to obtain all necessary data on the client in the online mode. Waiting time of the client is reduced on average twice.
• Service quality improvement: accurate schemes of work with control of execution of steps, availability of history of the client and the car allow to minimize a negative impact of a human factor and to raise a customer loyalty.
• Accuracy of the information: operational and faultless information about delivery date and cost of the car, runtime and the price of services lowers risk of the conflicts with the client.

Solution components

• Accounting of all customer interactions (appeal of the client to the dealer center, phone calls, e-mails, etc.).
• Reservation of cars from own warehouse and the distributor's warehouse.
• Configuring of the car and order placement at the distributor.
• Logistics management of the movement of the car from the producer to the dealer center.
• Accounting of specifics of corporate sales.
• Pre-sale preparation of the car.
• Resource planning, necessary for customer service.
• The order of spare parts on the basis of demand and automatic replenishment of a warehouse – increase in turnover and reduction of illiquid assets.
• Control of the course of accomplishment of service works.
• Automation of a time recording at accomplishment of repair orders.
• Accounting of specifics of body and warranty repairs.
• Management of service campaigns.
• Automation of sale of spare parts and accessories.

Functionality of incadea.engine

System implementation of incadea.engine allows the dealer center to increase profitability due to automation of the following processes:

• Planning of loading of service advisors and repair zone.
• Prerecording on service maintenance.
• Time recording of mechanics.
• Warehouse transactions using barcoding and data collection terminals.