Infor10 CRM Enterprise Service (Epiphany)

Use of CRM Enterprise Service allows:

• obtain the complete information about the client, including all history of interaction irrespective of in what database this information is stored;
• manage incoming messages from the client;
• reduce housekeeping overheads of the client;
• remain within the budget;
• increase performance of the company in general.

CRM Enterprise Service will provide

• the personalized interaction - understanding by the staff of the company of each stage of customer interaction, including such nuances as - what to tell how to ask or offer the specific client;
• the round-the-clock self-service of clients - clients can find answers in the Internet, and the company will be able to respond to electronic messages, showing absolute understanding of needs of the client;
• customer service quality improvement, expanding personal offers for the client during interaction with it, reducing time of telephone negotiations, resolving the client's questions in the shortest possible time;
• quick access to reliable information - the company and its clients can quickly find materials, solutions and answers to frequently asked questions, it helps the staff of the company to answer questions of clients.

In general, the product allows to satisfy requests of clients at simultaneous reducing costs for their service.