Infra CommSuite

Infra CommSuite — the intelligent office IP PBX of new generation onovanny on integration ulug communications with modern information technologies, proposes the complete solution of problems of communication for the company of any size.

Main advantages of Infra CommSuite:

• the modern  SIP 2.0 protocol allowing any user quickly and  without involvement * the additional hardware to be connected to  network of Internet telephony;
• ease of the organization of the distributed corporate communication networks  and also communication integration via the Internet into  the existing office communication;
• possibility of use of SIP telephones and  program phones (soft phone);
• built-in system of a call recording;
• convenient system of the organization of conferences;
• ample opportunities of use of auto attendants;
• "advanced" module of voice mail;
• ease of scaling;
• the computer application which is completely replacing system phones;
• work  based on Microsoft Windows;
• simple and  convenient administration;
• opportunity with  the minimum time and  monetary expenditure to organize the sall-center.

The built-in system of a call recording and  a big set of additional opportunities allow:

1. повысить image of the company  in the opinion of clients and  partners.
2. повысить efficiency of personnel;
3. контролировать quality of work of employees;
4. обеспечить necessary security level;

Components and main advantages of Infra CommSuite:

1. интеллектуальные management tools calls
2. интерактивные voice systems (IVR)
3. системные auto attendants
4. личные auto attendants
5. голосовая mail
6. конференции (up to 32 participants)
7. интеграция with telephone directories Windows, MS Outlook or MS Exgange
8. хранение all messages (both voice, and electronic) — in one mailbox, access to #которому can be provided both using the computer, and by phone
9. удаленное administration through a local network or the Internet
10. экспорт stories of calls in the form of tables in the standard CSV format for postprocessing in #специализированных billing systems
11. легко the configured multilevel menus
12. возможность installations of the certain auto attendant for each external line
13. интуитивно clear toolbars and menu

The INFRATEL company announced in November, 2011 free access to the product INFRA CommSuite. INFRA CommSuite represents the intelligent IP PBX, office system of computer-integrated telephony of new generation based on integration of telephone services with modern computer technologies. This product gives a number of opportunities for increase in business performance which are technically unavailable to traditional mini-automatic telephone exchanges.

So, for example, the built-in system of a call recording helps to control quality of work of employees; voice mail with the notification on e-mail increases efficiency of personnel; function of integration with CRM and external databases executes flexible routing of calls; the ability to integrate into the Active Directory environment facilitates tasks of administration. Moreover, INFRA CommSuite allows to hold conferences and conference calls, and if necessary, on its base it is easy to organize the sall-center.

For system management of INFRA CommSuite it is necessary to install corresponding to software on the standard personal computer. The user-friendly graphical interface, existence of the intuitive toolbars and the menu and also the "facilitated" operation mode make use of this product available to any user.