Integration module Terrasoft + Infinity

Development of the module of integration was conducted by joint efforts of programmers of both companies. As a result of the carried-out works management of functionality of Call center of Infinity is available directly from the interface part of the CRM system. The implemented module is switched on in basic delivery of information systems on the Terrasoft platform.

"We constantly perform projects in which there is a need of integration of the CRM system with Call center. If the client uses Call center of Infinity in the work, the new boxed solution will make integration process easy and fast. Such solution will allow the companies to raise the service level due to quick access to user data. This competitive advantage for any enterprises focused on high-quality work with clients", - the director of business development of Terrasoft group tells Lang Chubakh.

"Mutual desire "make friends" Infinity and Terrasoft soared in air long ago, absolutely new integration module became its embodiment. Pleasant news is not only development of such solution, but also his successful debut, namely the project in Bank Moscow-Minsk within which similar integration was performed. The integration mechanisms implemented in this project allow to receive additional benefit in the form of economy of man-hours due to automation of routine processes and to take the unique analytical data correlated by two systems. Such tool kit does processes in the company is more transparent and allows to make quickly management decisions", - Uyutov Vyacheslav, the head of marketing of Weathervane Sale comments.

The received module opens new opportunities for the companies regarding the organization of the automated services of telephone service and optimization of work, namely:

• Creation of a single system of data management and telephone calls.
• Automatic registration of all customer interaction history, including the written talk.
• The intellectual routing of calls considering qualification of personnel.
• Process automation of call-down and mailing of Sms.
• Monitoring and management of work of operators in real time.
• Creation of the aggregated reports of the CRM system and Call center.

• Automatic identification calling and opening of its card in the Terrasoft Service Desk system.
• Registration of all customer interaction history, including the written talk.
• Uniform distribution of load on request processing of engineers of customer service.
• Formation of the uniform knowledge base which in the automatic mode analyzes the registered incident and proposes the solution if the similar case already was in the history.
• Receiving up-to-date information about type of the service agreement in a uniform form.
• Automatic informing clients on the status of request.
• Automation of delivery of reports of employees based on a month.

Use of integrated solution allows to integrate all channels of customer interaction and to ensure the coordinated work on them. In turn, clients will receive a fast response to each address.