Ivanti Service Manager

Ivanti upgrades management of services with the innovation functions and opportunities which improve coordination between IT and business. Ivanti Service Manager is the available, flexible and optimized solution ITSM which automates workflows and eliminates expensive manual processes. Therefore, does digital business more effective, compatible and safe.

Ivanti (LANDesk) Service Desk is the integrated application service-desk allowing to provide to users support and service of the high level. It integrates incident management, problems, changes and configurations, including monitoring, diagnostics and necessary corrections. The application allows to install and follow a set of the procedures of support and service including all possible incidents. Thanks to integration into the LANDesk Management Suite software product implemented in 2003, employees of a support service always have operational information about the addressing employee, his status in the organizations, what equipment he uses and the situation is how critical. Information on the status and a stage of execution of its request is provided to each user in real time.

With Service Desk implementation IT specialists of bank have an opportunity:

• 1. To resolve issues of support and service quicker.
• 2. Have full control over the provided support and manage lifecycle of IT services.
• 3. Reduce costs by reduction of a total quantity of incidents and also reduce labor input of works on support and terms of idle time of users.
• 4. To effectively involve users in process of the solution of the arising incidents.
• 5. Increase efficiency of the work by development and the description of various procedures of support.

2017: Ivanti improved the positions in Magic Quadrant for IT Service Management (ITSM) Tools

The Gartner company announced in August, 2017 the annual report 'Magic Quadrant for IT Service Management (ITSM) Tools' in which the Ivanti company improved the indicators and got to Challengers quadrant.

'Providing a complex packet of the optimized solutions for management of IT services and also the promoted products on asset management, security and management of IT infrastructure, we can is unique to provide efficient service of delivery of IT services. All this at the same time reduces risk and expands possibilities of business within automation. It, in combination with our principal focus concentrated on strategy for collecting and use of the innovation ideas and the ideas of our clients distinguishes us in the market of ITSM', - Steve Daly, the president and the chief executive officer of Ivanti told.

2013:LANDesk Service Desk 7.7

LANDesk Service Desk 7.7 is the version of software of LANDesk strengthened by a set of LANDesk IT solutions focused on users. During an era becomes more increasing than orientation of IT services on consumers to end users simpler to select for itself IT solutions. Thanks to success achieved in the field of the offer of solutions of self-service for mobile users we give to end users the chance to use IT services in a measure necessary for them, namely, on the basis of their attractiveness, the place of the offer and other factors, reducing the volume of the used shadow services. Main advantages of version 7.7, in terms of support services, are enhanced capabilities of service offering for end users, IT departments and the organizations.

Here only a part of the new features implemented in this version:

1. Directory of mobile services
2. Information on location of mobile devices, their availability
3. the Application of self-service for mobile systems
4. Structure of elements of configurations and the analysis of influence in the Web Desk application
5. the Single Sign-on Functions in the Mobile Self Service application
6. Polish Is added (Russian is also available, starting with version 7.5)

2012: Service Desk 7.5

LANDesk Software announced in January, 2012 release of version 7.5. the product LANDesk Service Desk. It is reported that the new cross-platform LANDesk Mobile Web Desk web interface for LANDesk Service Desk 7.5 is optimized under touch screens, simplifies support and systems management of users via the smartphone or any other mobile device, has ample opportunities of processing of processes of ITSM.

The updated functionality of the LANDesk Management Information component provides the key metrics using these technical support services and also data from other sources in a graphic type, allowing IT managers to keep track of the effectiveness of the provided services and compliance to the business purposes.

Using functionality of LANDesk the Directory of Services (Service Catalogue) constructed in style of online store with a basket of purchases the user can get necessary support, having left the request and monitoring its accomplishment.

Among other updates in LANDesk Service Desk Suite of version 7.5 the developer notes the new center of installation and a configuration of the application, advanced Default Design and management of competitive licenses.

2011: LANDesk Service Desk 7.4

The full support of Russian in all user interfaces became the most interesting and expected innovation in the new version for the Russian customers of this product. Into Russian not only interfaces of end users and employees of technical support (this work was already performed by the staff of Arbyte in earlier versions of a system, starting with version 7.1.4 released in 2008), but also interfaces of administrators and designers of business processes, all context menus and messages of notifications were localized.

Version 7.4 of the LANDesk Service Desk application expands possibilities of independent application by users and the help to personnel of IT support. Among key innovations of LANDesk Service Desk 7.4 it is possible to note: the application of self-service of LANDesk (Self Service) — is designed to reduce number of addresses and to reduce loading of technical support services, giving to users the round-the-clock access for sending and control of the requests for service, also users can execute knowledge base search now and get news of the company, without addressing in a support service; the directory of services LANDesk — provides to users access to the pro-active and exhaustive list of the equipment offered for them, software and IT services, at the same time integration into other applications of LANDesk creates the comprehensive solution for the users directing requests and receiving confirmations concerning the equipment requested by them and software products – all this without the need for the address to the specialist of a support service; the LANDesk Web Desk platform — is provided by access to the LANDesk Service Desk application from any point in the world on the Internet without the need for installation of the client application (now specialists of technical supports can have a real idea of the data which are contained on interactive graphic dashboards); broad integration with products of third-party producers using the applied Web Access interface both for internal, and for external joint data view; close integration with other solutions of LANDesk company, including LANDesk Management Suite, LANDesk Security Suite, LANDesk Asset Lifecycle Manager and LANDesk Management Automation Platform.