| Developers: | Jet Infosystems |
| Date of the premiere of the system: | 2021/10/22 |
| Technology: | CRM, Call Centers, SOA |
Main article:
2021: Solution Development
On October 22, 2021, Jet Infosystems announced that Laboratory Numerator LLC had developed the Genesys PureConnect Connector for Creatio solution, which is included in the official bulletin of Rospatent.
Genesys PureConnect Connector for Creatio is a ready-made integration for omnicanal contact center Genesys PureConnect and - CRM systems. With Terrasoft Creatio its help, contact center operators no longer need to work separately in the Genesys PureConnect and Terrasoft Creatio interfaces. Now all processes can be conducted from. CRM
Connector capabilities include controlling incoming and outgoing calls in the Creatio CTI panel, managing the connection (accept/transfer/hold/terminate, etc.), auto-identifying the client by phone number with downloading client data, as well as saving and displaying all communications with the client in the call history on the client's personal page.
 | Many of our customers use Terrasoft Creatio. At the same time, their contact centers operate on the Genesys omnichannel platform. Both products are ideal in terms of automating sales and building an effective CX strategy. From the experience of our clients, we know that the lack of a bundle of solutions and the need for employees to work in several interfaces led to errors and banal loss of time. Our connector solves this problem: it connects products into a single interface, thereby increasing the speed and quality of operation of contact center operators, "said Galina Levitskaya, director of the Jet Infosystems Business Systems Implementation Center. |  |
Connector released in three versions Only voice service channels are available in the basic version of "Voice." Versions of the Digital and Pro connector can be integrated with text service channels (web chat, instant messengers - WhatsApp, Viber, Telegram, social networks - Facebook, Instagram, Twitter, VK).
The connector only works with Creatio, starting with version 7.10. The solution requires the purchase of Genesys PureConnect licenses.
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