Konica Minolta AIRe Link

Main article: SaaS - History. Philosophy. Drivers of development

2021: Launch on the Russian market

Konica Minolta January 14, 2021 announced the launch of the AIRe Link cloud service for remote servicing of printed devices on the Russian market. AIRe Link helps the business to resolve problems by using remote visual inspection and expert advice from specialists.

AIRe Link allows a Konica Minolta technician to see what a customer sees with a smartphone or tablet camera. To do this, just click on the invitation link received by SMS - you do not need to install a separate application. The session opens in the browser window. To get started, you only need to create a user account.

The technician can use the pointer or draw on images. Thanks to this visual navigation, the client will be able to better understand what problem has arisen with the device and solve it faster. The service is easy to use and provides high quality video and audio.

As a result, AIRe Link allows you to more quickly identify problems and in most cases deal with them remotely. Engineers reduce the number of trips and, as a result, save their time and reduce costs. AIRe Link also improves customer satisfaction and guarantees security in the environment. pandemics

This service significantly increases the efficiency of the Konica Minolta service and support department. At the same time, it helps ensure continuity of work both on our part and on the part of the customer - especially when you have to act within the limits. Under current conditions, AIRe Link may be the only opportunity to return MFIs to operation - for example, if the customer's office is located in a remote region. Therefore, the relevance of the solution during the pandemic is more high than ever, and it is unfolding in the company's service departments throughout Europe, "comments Nikolai Rykov, product manager for software solutions Konica Minolta Business Solutions Russia.

The AIRe Link service was developed at the Konica Minolta Innovation Center as part of a portfolio of smart communication solutions in the workplace. He passed pilot testing inside the company in Europe. According to its results, specialists from the print device support department began to solve incidents remotely and less on request: the number of such trips decreased by more than a thousand.

AIRe Link has been a good addition to our service management tools. It allows you to increase the uninterrupted operation time of the customer's printing infrastructure, while optimizing our business processes. As of January 2021, we are actively using AIRe Link to exchange experience between our service departments, "said Gerald Pomper, head of service and support at Konica Minolta Business Solutions in Germany.

However, AIRe Link helps not only to remotely eliminate problems of printed devices. The solution is also suitable for industry, helping to service production equipment.

As of January 2021, AIRe Link is operating in beta format. The full production version will be available in 2021.