LEO

On March 18, 2013 the France Informatique & Technologie (FIT) company announced completion of localization and an output to the Russian market of the LEO system — one of the most popular automation systems of restaurant business in France, solutions for the mobile terminals Orderman.

The system of automated management of customer service of LEO is created especially for the most exacting and highly professional restaurateurs. Depending on the made settings, the LEO system can be used as for automation of traditional and themed restaurants, and for automated management of dining rooms, cafe and also any other catering establishments, including with sales of dishes on carrying out and delivery of food to the house.

Experience, the saved-up examination and deep understanding of needs of restaurateurs for the organization of effective management of business allowed developers to create a system most of which fully considers features of automation of restaurant business processes. Thanks to it, the LEO system has developed, and in certain cases and unique functionality for achievement of marginal efficiency of sales processes and service at restaurants.

The solution LEO differs in ease in installation, training and operation. Original, bright and the intuitive interface focused on a touch control allows to increase service rate of clients and to reduce time for personnel training.

Some facts about the LEO system:

• In the market since 2003.
• More than 7,500 clients.
• More than 10,600 cash licenses.
• Full-function integration into the radio-frequency mobile terminals Orderman for remote control of orders.
• More than 2,800 licenses for mobile terminals.
• More than 2,000 sold licenses for 2012.

Main features of the LEO system:

• Adaptation under any format of business — from fast food to conceptual restaurant.
• Automation of all main business processes of a public catering: management of tables and a bar counter, sending orders for preparation of dishes for kitchen printers and video screens, purpose of discounts for the check and goods, the choice of a rate of service, adding of comments for preparation of dishes, including transfer of the graphic messages handwritten, purpose of queue of giving, different types of payment, including multi-payment, separation of the account for payment in any proportions, etc.
• Ergonomics: easily parameterized cash screen for optimization of fast and comfortable work.
• High speed of setup: creation of a card of goods and appointment it on a key of the cash keyboard will require only 30 seconds.
• Operating control behind actions of personnel: detailed statistics on all most suspicious transactions, such as input canceling, canceling of a line, opening of a strongbox, error, the wrong password entry, switching off of cash desk at power failure, printing of the duplicate of the check, a discount, programming, etc.
• Convenient reservation of tables and planning of loading.
• Evident visualization of plans of halls with a possibility of movement of tables (including from one hall in another) and associations of tables one touch to the screen (effect of "drag and drop"), operational and evident tracking of a status of tables and order statuses of clients.
• Operating control of service quality of tables by waiters (the blinking signal if preset time during which the table was not serviced is exceeded).
• The developed functionality of loyalty systems, including points or bonuses with management of mailing of advertizing messages.

Specialized devices — mobile terminals of the waiter in the West are more and more used to the solution of similar tasks. The ergonomics of a workplace of the waiter should be constructed so that process of acceptance of the order and placement it in kitchen could be done quicker and more conveniently. These mobile devices are designed to accelerate considerably this process and to increase its transparency: time for initial record in a notepad of what was ordered, and then transfer of it in an information system is not spent. All this becomes one process, there is no double, repeating work. Respectively, and the number of personnel decreases, reproached customer service process, capacity of restaurant increases, control of actions of personnel amplifies. As LEO is the restaurant system, best in Europe, on use of mobile terminals of waiters of Orderman, this problem is solved with its use in the most rational and full-function way. Besides, the unique indication of the statuses of service of tables provided in the LEO system, gives the chance to the restaurant manager quickly to control the current work of personnel. It is provided thanks to the visual and very evident indicators appearing directly on the screen reproducing the graphic plan of halls of restaurant. These graphic indicators reflect the status or a status of execution of the order on each table, show, how long guests wait for the next actions of the waiter, the dish ordered by them what is the time prepares. Thanks to it the restaurant manager has all picture of the events before eyes and can interfere and correct a situation in time. Not after day ended, and is momentary.