MIPT Reform AI Infopilot

Main article: Call centers (Russian market)

2025: Reform AI Infopilot Presentation

Participants of the student business accelerator MIPT "Fiztekh.Idea x R-Vision VC" have developed an intelligent system for automating work. call centers The Reform AI Infopilot service helps operators answer customer questions quickly and without errors, and companies reduce work costs. call centers The university announced this on August 5, 2025.

Reform AI Infopilot is a platform using streaming speech recognition and semantic search technologies. The system analyzes the operator's dialogue with the customer in real time, instantly finds relevant answers in the corporate knowledge base and displays prompts on the employee's screen. According to pilot implementations, the solution reduces call processing time by 30%.

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Фото: MEPhI

Our system in real time recognizes the voices of the operator and the client, the client's request, finds the desired answer in the company's knowledge base and immediately shows it as a hint on the operator's screen: the desired phrase, document, article or other information. Without a long manual search in corporate documents, without sending questions to other departments, without delay - only accurate prompts at the right time, "said Georgy Sharipov, head of the startup, first-year master's student at the SHIR MIPT.

The development competes with foreign counterparts such as Microsoft Copilot and Google Agent Assist, offering a fully localized solution with increased data security requirements. The system can be deployed on the customer's equipment to ensure complete data security. It integrates with the existing IT infrastructure of the company and is specially adapted for work in Russian, taking into account industry peculiarities.

Due to the high processing speed, the product gives the necessary prompts to operators in less than 1 second. At the same time, investments in the solution pay off in just two months, which makes it economically profitable for companies.

The system has already been tested in several large organizations.

For operators, Infopilot becomes a reliable "co-pilot": it removes the fear of error from beginners, speeds up training of new operators, speeds up responses and minimizes switching between windows. For business, this is a reduction in processing time by double-digit percentages, an increase in customer satisfaction in the first weeks, and for the support service - a predictable, controlled service without outputting data, "added Georgy Sharipov.