MTS AI AI assistant for bank employees

The main articles are:

• Data mining Data mining
• Big Data
• Speech Recognition (Technology, Market)

2024: Introduction of an AI assistant for fintech

On October 16, 2024, MTS AI introduced an AI assistant based on generative artificial intelligence for the fintech industry. The solution is able to automatically process large-scale data arrays, which saves up to 50% of your working time and speeds up customer service by 10 times.

An AI assistant from MTS AI analyzes internal databases, financial statements, legal documents in 3 seconds and provides a short, clearly formulated response to an employee's request.

Thus, the loan manager will not need to remember the conditions for providing a loan for small businesses every time or look for them in internal systems, the deposit specialist will always have information about current rates and programs available - the AI assistant will provide all the necessary information by text request. The solution will also allow you to receive brief reviews of documents, automatically compare different versions of them. In addition, the AI assistant can identify trends and risks, create structured reports and generate tips for employees.

The solution is developed on the basis of the large Cotype language model created by MTS AI specifically for business, and the RAG (data extraction generation) method. This method assumes that information from corporate sources is added to the knowledge base available in the language model. Thus, LLM can give the user a more complete and accurate response compared to public large language models. RAG is particularly useful in tasks that require access to up-to-date or specific information, such as customer support chat bots or question-answering systems.

We have created not just a tool for automating routine processes, but a solution that has proven its effectiveness, accuracy and security of working with banking information, "said Dmitry Markov, Executive Director of MTS AI.