MONQ AIOps platform

The main articles are:

• IT Service Management (ITSM)
• Predictive analytics

MONQ - AIOps (Artificial Intelligence for IT Operations, Gartner) for instant detection and prevention of IT failures and comprehensive IT infrastructure management . Patented development of MONQ Digital lab.

2024

Compatibility with the Console system

Jet Infosystems, Numerator Laboratory and Monq Digital Lab have confirmed the technological compatibility of the Console IT infrastructure monitoring system and the Monq all-in-one monitoring platform. Both solutions are included in the register of Russian software and replace foreign products that solve similar tasks for monitoring, collecting and analyzing data, as well as are responsible for automating operation processes. This was reported to Jet Infosystems on May 7, 2024. Read more here.

Astra Linux Special Edition Compatibility

The compatibility of OCAstra Linux Special Edition and the Monq umbrella monitoring and automation platform has been confirmed. Astra Group announced this on January 26, 2024. Now users of the protected operating system will be able to replace products such as Splunk, IBM Tivoli, Micro Focus and BMC without losing functionality, and the domestic software stack will work stably and correctly.

At the end of the check of the functionality of the software stack, the experts made sure that all the capabilities announced by the developers are available to users, and the products work correctly in a single loop.

The Monq platform is focused on organizations of various sizes, including large geographically distributed companies. The product allows you to manage the state of your IT infrastructure and business services at all levels. In a single window, the system collects and analyzes data from all monitoring tools, quickly responds to failures, identifies their causes and helps prioritize tasks.

The use of Monq allows specialized specialists to quickly highlight important information about the state of the digital landscape, as well as speed up the investigation and resolution of incidents thanks to low-code and auto-bonding tools.

Monq makes a feasible contribution to ensuring technological sovereignty. countries For a worthy answer to the challenges that have arisen in the industry, Russian manufacturers, in my opinion, should interact more closely with each other. Cooperation with Astra Group, which resulted in Monq certification, is an important stage for us in this direction. Also, in addition to use, the domestic system software strategic goal of our company is to develop content packs for monitoring and automating the operation of Russian software products, and this is another step towards technological independence, - said Alexey Kamenev CTO Monq Digital Lab.

More and more companies are switching to Russian technologies, and it is important for vendors to saturate the market with solutions that have the same functionality as their foreign counterparts, and at the same time work together smoothly, "said Dmitry Tarakanov, Director of the Department for the Development of Technological Cooperation of Astra Group. "Our products are used by both private business and the public sector, and in order for customers to remain operational and develop, we need to combine resources and ensure the coordinated, stable and efficient operation of import-substituted IT infrastructures," said Dmitry Tarakanov, Director of the Department for the Development of Technological Cooperation "Astra Group."

2021: AIOps MONQ Capabilities Description

According to January 2021, MONQ AIOps helps fast-growing companies with a large number of digital services reduce IT support costs, increase the availability of services and IT infrastructure and reduce user complaints.

The system helps visualize the current state of IT and business digital health, identify bottlenecks, and automatically manage IT infrastructure through Big Data collection, log analysis, ML models, business intelligence, and automation.

The platform has the capabilities of umbrella monitoring, frontend and business monitoring, log analysis, root cause analysis and predictive analytics, automated incident management. MONQ helps IT executives and product-ouners monitor the health of digital products in real time and automate incident management.

According to the developers, MONQ increases the productivity of IT departments using artificial intelligence and automation. The resource and service model and the MONQ health map allow you to continuously monitor the state of the company's IT infrastructure and digital services.

MONQ removes the key IT and business pain associated with managing complex IT infrastructures:

• Customers are faster than business and IT is noticing problems;
• Low level of IT transparency: there are no objective ways to quickly control the quality of business services and calculate SLA;
• Human errors and inefficient waste of resources, most of the regulatory actions are done manually;
• Too expensive: IT costs are constantly rising and efficiency is unknown;
• Engineers drown in the "noise" of thousands of notifications from monitoring systems, among which it is difficult to recognize really important ones;
• Long response to failure: all IT monitoring systems show a green light or a long time to identify those responsible;
• Long elimination of incidents: the failure occurred, but the search for its cause and way of elimination takes a long time, it is difficult to find a history of similar incidents;
• Incident prioritization errors: IT does not have a tool to assess the impact of a failure on the business

The platform reduces the number of human alerts, allows you to centralize IT monitoring, automatically identifies business-critical events and launches an "autohealing" system. MONQ also improves the efficiency of detecting problem sources and increases the speed of incident investigation in IT.

MONQ helps customers solve four major uskays in: IT

• Log analysis. MONQ collects all client machine data from monitoring tools and unstructured data from servers and other sources in the same storage. Based on the data, you can make checks and build analytics that will significantly reduce the time for investigating problems.
• Frontend and business monitoring. Helps proactively identify failures and anomalies. Looks at business services through the eyes of customers. Increases customer loyalty. Continuously tests interfaces using machine vision.
• Umbrella monitoring. MONQ gives an objective picture of how business feels now. Identifies important events that have a critical impact on the business. Reduces the time it takes to resolve incidents. Collects and analyzes data from different systems

MONQ umbrella monitoring. Gives operational analytics on one screen. With ML models, automatically identifies the root cause of the problem and the extent of its impact on the business, allowing engineers to respond to really important events. MONQ provides specialists with a visual health map of their infrastructure with an indication of the impact one item per other.

• Process automation. Helps engineers, SRE (Site reliability engineering) and DevOps automate repetitive processes. Saves time and resources by increasing productivity. Triggers alerts, creates incidents, helps you work in teams. Runs scripts and automated actions.

2020: MONQ Platform Features Description

As of August 2020, MONQ is an AIOps platform (Artificial Intelligence for IT Operations) for UX monitoring and automated incident management.

According to MONQ Digital lab, the MONQ system was created for those companies in which financial performance and reputation depend on the stable operation of IT.

MONQ improves the productivity of IT departments using artificial intelligence and automation and creates the conditions for team collaboration.

The platform reduces the number of human-processed alerts, centralizes IT monitoring, automatically detects business-critical events, and launches an "autochiling" system. MONQ increases the efficiency of detecting problem sources and, according to the developers, increases the speed of investigation of incidents in IT by 70-95%.

In general, MONQ helps customers solve three main uskays:

• 1. UX monitoring. The system helps to proactively detect failures and anomalies and looks at business services through the eyes of customers. MONQ conducts continuous testing of interfaces using machine vision and increases customer loyalty.
• 2. Umbrella monitoring. MONQ gives an objective picture of how business feels at a particular moment. The system identifies important events that critically affect the business and reduces the time it takes to resolve incidents. Allows you to collect and analyze data from different monitoring systems "under the umbrella" MONQ, receive operational analytics on one screen.
• Process automation. MONQ helps engineers, SREs and DevOps automate repetitive processes and saves time and resources by increasing productivity. The platform launches alerts, creates incidents, helps to work in teams. Runs scripts and automated actions.

MONQs are AIOps (Artificial Intelligence for IT Operations) that provide a full IT management cycle in three stages:

1. Data collection and analysis. One system collects UX monitoring, synthetic testing, infrastructure monitoring, traffic and network activity monitoring, application performance monitoring (APM), from logs and other unstructured data, business metrics (BI), IoT metrics and events, topology data, and other unstructured data. Dozens of ready-made connectors are available. As a result, the company receives:

• historical data analysis
• detection of failures and anomalies
• IT Health and Performance Analysis
• data for analysis and forecasting

2. Collaboration and centralized IT management for all teams. MONQ connects IT systems and service desks, CMDB, task and project management system, corporate messengers, knowledge base. As a result, the client receives:

• Common Information Space for Support Engineers
• notifications to the phone and to the messengers responsible
• auto-shutdown of tasks and incidents
• data for risk analysis
• additional knowledge and experience

3. Automation. It is possible to run automation scripts directly in the MONQ platform. Available cURL-, SMTP-, Bash and SSH commands, support for Lua and JS scripting languages. By connecting automation tools, variable stores and external runbook (ansible and puppit), you can run them from the MONQ platform.