Nokia Autonomous Customer Care

Autonomous Customer Care is technology of elimination of problems in inter-chip digital links without intervention of the person.

On May 16, 2017 the Nokia company announced an output to the market of the product Autonomous Customer Care Nokia. It is focused on customer interaction. Software will appear in the market in the third quarter 2017 and will provide to customers of function of deep machine learning.

Autonomous Customer Care Nokia is the autonomous service solution. In its structure interactive program robots with functions of recognition of natural human language (Natural Language Processing, NLP) and the algorithms of machine learning developed in Bell Labs Nokia.

Infographics of reduction of volumes of participation of the person in permission of technology problems, (2017)

Software can warn and fix the problems which are negatively affecting service quality. Corrective actions are taken before the customer notices a problem. This product interacts with intellectual program assistants Apple to Siri Amazon Alexa, Microsoft Cortana and Facebook Messenger, with other social platforms, allowing subscribers to communicate in natural human language, to request and receive services by means of any device.

Bell Labs Nokia tested the performance of Autonomous Customer Care Nokia in network of the operator of the first level. Tests confirmed capabilities of technology to warn and resolve up to 70% of problems which individual subscribers face before they notice them. According to Nokia, this software can fix up to 80% of problems without intervention of the person that can reduce the number of addresses to support services and the service centers.