ORS PSS (Passenger Service System)

ORS PSS is a Russian passenger service management platform.

2025: ORS PSS 14.2 with flexible schedule management and transfers

ORS has released updates 14.2 of the ORS PSS platform, a comprehensive IT solution for managing passenger operations and distribution of aviation content. The release includes improvements to functionality and interfaces for working with scheduling, resource management, message processing and distribution processes. Improvements will allow airlines to automate processes even more efficiently, reduce employee labor costs for routine operations and devote more time to passenger service.

Among the ORS PSS updates in release 14.2:

• Flexible schedule and transfer management
  Updated interfaces with advanced filtering capabilities allow operators to work faster and more conveniently with flight schedules and transfers. The functionality of handling "problematic" PNRs has been improved, which speeds up the processing of non-standard situations and minimizes errors.
• Advanced resource management capabilities
  A "combined seats" management tool has been implemented, thanks to which, in the absence of demand, the number of seats in business class set by the airline can be sold at economy class rates. The developers also expanded the functionality of filtering for business rules - settings that automate routine operations. A new, intuitive menu on the raid screen has been implemented, new capabilities for editing counters have been created and the visualization of parameters has been improved.
• Flexible management of passenger lists
  Additional tools have been introduced for unloading passenger lists by segment on multi-seat flights, which increases the personalization of service and simplifies the analysis of the client base.
• Improvement of distribution mechanisms
  The functionality of cancellation of the service return (EMD) has been added, which allows you to quickly restore the service in booking. The function of simultaneous statement of e-ticket and EMD is implemented, which significantly reduces the time of operators for registration of transportation. The developers also added an automatic ban on issuing tickets for international flights in Cyrillic, which meets international requirements and reduces the likelihood of errors.

All changes and refinements in ORS PSS are the result of constant dialogue between ORS developers and airlines. With each release, our platform becomes even more flexible and customizable, helping our clients adapt IT solutions to their specific business tasks, increase the level of customer service and increase revenues, "commented Igor Konstantinov, ORS Deputy General Director for Commercial Affairs.