Oktell Telesale

The special version of the product Oktell which received the name Oktell Telesale allows to make more phone calls and to effectively cover large arrays of subscribers that is the most relevant for housing sector. Thanks to functionality Oktell Telesale becomes possible to automate process of call-down of debtors, using for this purpose not the living operator, and the written address (IVR scenario). A system independently makes calls by base of contacts (from the table Microsoft Excel), keeps the unrolled statistics on results of call-down, saves a call recording for the reporting.

The enterprises and the organizations relating to housing sector (housing and public utilities) using a communication framework of Oktell increase the level and service quality of the population.

The industry of housing and communal services acts as one of the largest components of the Russian economy. Estimating the volume of the financial resources and human resources involved in the industry, it is possible to claim safely that this sector is the most interesting and perspective for domestic business. In the western markets of means, the housing and public utilities arriving as payment of services, allow the industry to maintain high growth rate and informatizations. This growth is reflected in universal implementation of modern technologies and the innovative solutions which provide qualitatively other level of rendering services to the population.

The Russian market of housing and public utilities continues to lag behind so far. Implementation of modern high technologies goes to housing and public utilities slow rates. However need of use of the latest developments is realized at all levels. If in the management of the industry discussions about available tools still continue, then the local organizations and the enterprises even more often take the initiative. Thanks to new approaches, management and operating organizations have an opportunity of operating control and communication with the population. Modern technologies allow to give a new format to interaction of the housing and public utilities organizations with homeowners and tenants.

For 2010 positive dynamics of informatization of a housing and utilities sector according to which there are more and more management companies and condominium is observed stop the choice on modern solutions, including, and in the field of telecommunications. The most demanded solutions for the housing and public utilities enterprises are IP ATC Oktell and Oktell Telesale developed based on a communication framework of Oktell.

Thus, thanks to solutions of Oktell, the local link of the organizations of housing sector has an opportunity without attraction of additional human and material resources qualitatively to increase the level of the work with the population. Solutions based on a communication framework of Oktell have the attractive cost available to the small enterprises and the organizations, allow to react quickly to growth of telephone loading, keep statistics of interaction of condominium and the population, are available in service and setup. The choice of solutions based on the Oktell platform opens for the enterprises and the organizations of a housing and utilities sector an opportunity to optimize own communication, to qualitatively improve the available instruments of communication with the outside world and to get closer to the international standards of service of the population.