Oktolayn program communicator

Provide that you can ring the colleagues and partners one click, to organize conferences with customers and to see the interlocutors on the screen, to work anywhere and to make at the same time free calls via the computer and many other things.

The Novion company represents a program communicator Oktolayn for the organization of unified communications. Oktolayn-kommunikator is a universal remedy of communication for the staff of your company in which there is everything that is necessary. Internal calls by IP are also ringing on stationary and mobile phones, video conference, and also means of joint work at distance such as, instant messaging, file transfer and a joint board.

Thanks to Oktolayn-kommunikatoru the staff of the companies does not need to look for the phone number in the notebook any more, and then to take him on office device. In the uniform contact list Oktolayn-kommunikatora there is all staff of your company, and also contacts of Outlook and Google which can call one movement of a mouse.

The employee will allow to learn a presence status at any moment, whether on site and whether his phone – regardless of is occupied, whether there is it in the neighboring room or in other city. If the employee departed from the computer, or speaks by phone, its status changes: "departed", "is busy", "unavailable". If you do important work – set the status "not disturb".

In September, 2011 Novion, the provider of "cloud" infocommunication services, announced successful implementation in the Oktolayn virtual PBX of a system of customer relations ASoft CRM. Use of a system will allow subscribers of automatic telephone exchange quicker and more qualitatively to service requests of the clients and to increase their loyalty.

ASoft CRM consolidates all data on clients of the enterprise in the unified information system integrated with Oktolayn VATS. As a result all account executives get access to the uniform, relevant and regularly updated information on all contacts with the client, including calls, electronic requests, faxes, visits of the website and also data on the waged marketing campaigns. At receipt of a call the employee sees the client's card from the CRM system, can enter data into a card directly during the conversation with the subscriber and transfer a call from prefilled with an event card to other employee. It is also possible to make quickly a call directly of the CRM system – for this purpose to click a mouse on the link with the phone number in the subscriber's card enough.

"High quality of customer service is one of priority tasks today for any enterprise which does business in a market segment with the high level of the competition. Integration of Oktolayn VATS with ASoft CRM will provide qualitatively new level of individual customer service thanks to automatic identification of the subscriber, quick search of the queried information in bases and redirections of a call on competent specialists and in different structural divisions of firm", – the commercial director of Novion LLC Trufanov Vladimir noted.

According to the commercial director of ASOFT LLC Alexey Fitiskin, integration of ASoft CRM into Oktolayn VATS gives the chance to users of both services to take a serious step forward. "Both systems are focused on small and medium business therefore the decision on integration was made quickly. Now users of ASoft CRM will be able to perform and receive calls from the usual interface, having subscribed for services of the virtual PBX, and users of Oktolayn VATS will be able to make a big step forward to increase in efficiency of work with clients, having begun ASoft CRM use."