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OpenScape Voice

Product
The name of the base system (platform): OpenScape UC Suite
Developers: Unify (ранее Siemens Enterprise Communications)
Date of the premiere of the system: 2011
Last Release Date: 2017
Technology: Call centers,  IP telephony

Content


OpenScape Voice is the solution of operator level for office, departmental and corporate communication networks based on the SIP protocol. The solution provides high reliability and can service up to 100,000 users in one-cluster system.


In corporate network consolidation of voice transmission and data in single solution based on the products IP of convergence has a set of advantages. But now it makes bigger sense than when that was earlier. As offering OpenScape Voice, Siemens Enterprise Communications offers not only complete reliability of the solution of an operator class, but also function and characteristic of corporate communications system.

OpenScape Voice allows to place communications in the center of all your business processes:

  • Single corporate network with universal instructions for use
  • Voice communications are built in your business applications
  • Instant and cardinal improvements of your workflows
  • Receiving economy when building thanks to separation of investments into all users in the world
  • Deployment of the advanced solutions within all enterprise or for the elected users
  • Optimization of administration thanks to the centralized structure
  • Increase in efficiency of use of shares

OpenScape Voice allows you to provide voice services from the centralized information processing center just as services of other business applications, thereby considerably reducing your costs: as a rule more than for 20%. At the same time, you can provide equally full range of functions and provide identical skills within all your network.

This solution has a unique open architecture of the program switch of an operator class based on the SIP protocol which forms a basis for Universal communications and provides an expanded set of functions. This solution is ideal for the medium-sized and large companies and also for providers of services of the class managed service.

OpenScape Voice supports soft junction of your network to OpenComs – for one user, a user group, department, branch or for all network, anyway providing protection of investments. At deployment of providing voice services within large enterprise, the solution has the lowest indicator of the Total cost of ownership (TCO) and the best possible indicator of Return of investments (ROI). And at last, this solution is constructed on the SOA/web platform of services for simple and effective business process integration.

2017: OpenScape Voice V9

On September 27, 2017 the Unify company (a brand of Atos company in the field of the software and communication services) announced completion of certification tests of the Ministry of Telecom and Mass Communications of the Russian Federation of the combined automatic telephone exchange of OpenScape Voice V9 for use as transit, terminal and transit and terminal communication hubs when conducting investigation and search operations.

"Certification of OpenScape Voice V9 gives the chance to our customers from the most different industries, from the small organizations to the large departmental corporations providing services of the fixed telephone communication to optimize expenses on communication services and to increase business performance at the expense of the offer to the clients of a broad spectrum of communication services" — Petrovich, the Head of department of preparation of sales of technical solutions of Unify in Russia and the CIS added George

2014: OpenScape Voice V8

The version of OpenScape Voice (V8) which will be available in July, 2014 contains the key improvements directed to increase in security, reliability and compatibility of communications system among them:

  • Compatibility with the SIP Connect 1.1 standard providing compatibility of SIP platforms (such as OpenScape Voice) and VoIP networks of providers.
  • SIPQ protocol of Beliefs. 2 - provides additional support for the networks built on the equipment of different producers.
  • Functional application partitioning between separate user groups that is especially demanded in the placed and cloud scenarios of deployment.
  • A possibility of a remote automatic configuration and synchronization of filial sets of the equipment that considerably reduces installation time.
  • QoS Monitoring is fast localization of weak spots of network and control of the service level with the service providers VoIP.

2011

The Siemens Enterprise Communications company in May, 2011 is called the winner among 10 leaders proizvoditely corporate assets of communication in category "IP telephony (Technical specifications on the project)" at the Enterprise Connect conference which was held at the beginning of a month to Orlando, the USA. The solution OpenScape Voice bypassed competitors on such indicators as structure, functionality, quality and cost.

The IP telephony task included development of the comprehensive solution of a voice communication and unified communications which was supposed to be used on a predriyatiya with several departments. The requirements to accomplishment of technical specifications developed and created by group of consulting companies Stein Technology especially for Enterprise Connect included:

  • supply with communication of 2,000 users both in the head company, and in branches;
  • ensuring growth by 100% in all spheres without replacement of any originally installed hardware or the software;
  • requirements to management of calls;
  • viability of communication in branches in case of an exit of network of a system.

Siemens Enterprise Communications won a victory, having gathered 91 points from 100 possible. Follow Avaya which gathered 88 points, Cisco, Microsoft, and others. The model of information center at the central office of the company and two departments was the cornerstone of the project solution. The following functions were offered: a full range of unified communications, conference communication, and also call center for 70 operators. In addition to a hardware and software system, the developed packet included service support and also five-year licenses for all softwares. The carried-out calculations showed that the solution is capable to provide decrease in level of total cost of ownership and, at the same time, to increase service quality for end users.