PGK: Personal account of the client

Main article: CRM (Customer Relationship Management System)

2021

The opportunity to find out the cost of transporting goods online

The option that has appeared in the "Customer's Personal Account" of the First Freight Company (PGK) will help users quickly find out the cost of transporting goods online. The company announced this on August 18, 2021. In the section "Calculation of rates" it will be necessary to specify the type of freight car, the volume of the consignment and the route, select the tariff offer (calculated depending on the departure and destination stations or the distance of transportation in kilometers). The rest will be done by the calculator - the service will calculate the rate and issue a price offer.

The option allows PGK partners to receive information rates themselves without contacting managers. By sending a request on the system, users will instantly see what they are interested in. As data a result, our customers save their time and can make faster transportation decisions. We carry out systematic work to improve the service, finalize and improve both the functionality and the user interface. We systematically collect feedback from partners in order to make the "Personal Account" a convenient tool for customers and the PGK team, "commented Nikita Yamshchikov, head of the PGK Digital Development Center.

As of August 2021, the PGK project team is working to automate the process of signing price approval protocols. The additional service will allow customers to use an electronic signature, due to which the deadline for signing contracts will be reduced.

Introduction of a model for forecasting the arrival date of wagons

The first freight company (PGK) on February 24, 2021 announced that as part of the client service development program, it had introduced a model for predicting the date of arrival of wagons in the Customer's Personal Account. As a result of the use of machine training, the operator's customers can better plan cargo operations.

{{quote 'This is a very important development that allows each GCC partner to use the data to optimize their business processes. In the "Personal Account of the PGK Client" you can online get key information on all transportation and detail it by any individual car and station of interest. Our goal is not just a high quality of services, but a service based on the needs and demands of customers. As of February 2021, we continue to improve the algorithm for forecasting arrival in the "Customer's Personal Account" and are working on the possibilities of using the model in other digital products of the company, "commented Nikita Yamshchikov, head of the Center for Digital Development of the PGK. }}

As a rule, shippers are guided by the arrival period of the wagon indicated in the consignment note and calculated according to Russian Railways standards. But it does not always turn out to be accurate, since it does not take into account the real location of the car and the current situation on the network. Clients often sought expert evaluation from PGK managers. The development of the Operator Digital Development Center allows you to determine the date and time of arrival of the car as correctly as possible, taking into account a large number of factors.

Accurate data on the arrival of the car helps shippers plan their production operations, its acceptance and directly transportation of cargo, build logistics schemes, and therefore save costs.

The company plans to develop machine learning models that will help PGK address cars, predict the downtime of rolling stock at stations, carry out predictive maintenance and repair of cars, balance the distribution of the fleet, simulate freight work at stations and even predict the demand for company services.

2020: Online Application Option

In the "Personal Account of the Client" of the First Freight Company (PGK), an option appeared - submitting an online application for logistics consulting. This became known on November 18, 2020. For a couple of clicks, you can order expert assistance to build a transport system: from auditing the existing model to outsourcing intra-plant logistics.

PGK specialists have deep expertise not only in the organization of railway transportation, but also in the construction of optimal logistics for enterprises as a whole. We conduct a technological audit - we study how the processes in the company are arranged, see resource zones and form a package of proposals that will help optimize the costs of transporting products and increase profits. In addition, we are ready to take over the management of the partner's intra-plant logistics - from the control of the railway workshop to the selection of personnel. You can order such expert assistance online in the "Client's Personal Account" through the "Application for Logistics Consulting." The appeal instantly falls into the profile department, where specialists take it into development and submit specific proposals to the client, "said Andrei Kravets, Deputy General Director for Commerce.

The Customer Personal Account service is used by about 800 companies as of November 2020. Thanks to it, customers can track their cargo on the map, analyze statistics on loading and unloading, downtime, fulfillment of requests and mutual settlements, independently generate flexible reports and configure the distribution of reports to e-mail with the necessary frequency. For operational communication in 24/7 mode, a chat with managers works, significantly reducing the time to respond to partner requests. A mobile app is available .

The plans include additional features such as online application processing, betting and information exchange via APIs (a software interface that will allow data exchange between automatic GCC management systems and non-human partner companies). To obtain forecast data, it is planned to implement a module with machine learning (ML), which will increase the accuracy of information.

The service was developed by the team of the PGK digital development center together with the contractor - the company "Areal."