R-Vision ITSM

Main article: IT Service Management (ITSM)

2025: Inclusion in the register of domestic software

R-Vision On September 29, 2025, he announced the inclusion of his IT solution - R-Vision ITSM - in. register of domestic software This event expands the possibilities - the Russian IT and - by INFORMATION SECURITYindustries offering companies a management service tool that facilitates the management of IT processes and makes working with them more transparent.

One of the key tasks of Russian business is the transition from Western ITSM platforms, the use of which carries the risks of sanctions and lack of support, to domestic solutions. To do this, companies need a tool that combines world-class functionality with adaptability to local realities. This request is matched by the R-Vision ITSM, which provides a service management model. The solution is based on ITIL principles, supports omnichannel operation and offers flexible process configuration through low-code.

Key pros:

Automate duplicate scenarios. From incident handling to standard queries, IT support and service management tasks can be accomplished faster and more predictably through automation. This reduces the load on teams, reduces reaction time and increases the stability of service quality.

Integration with information security systems. Working together with cybersecurity tools allows you to quickly localize and eliminate incidents.

Monitoring end-to-end processes. Unified control over the entire service chain - from application to execution - helps to identify bottlenecks, increase SLA and form business-oriented analytics.

R-Vision ITSM seamlessly integrates with R-Vision CMDB and R-Vision ITAM, due to which each application has a full context of the problem: which services are affected, which servers and applications are involved, where they are located, who is responsible for the components. This allows you to make better decisions, minimize risk and ensure predictability of the entire infrastructure.

The product is included in the line of solutions built on the basis of the unified R-Vision EVO platform, which makes it possible to implement end-to-end processes and analytics together with the vendor's information security products, as well as build a coordinated work of IT and information security teams.

{{quote 'author=said Daria Petrova, Product Director, R-Vision. | The R-Vision ITSM product was designed to integrate seamlessly into any existing company IT infrastructure. The Kubernetes-based architecture and advanced API provide scalability and flexibility, and automation of repetitive scenarios using playbooks can reduce team load and ensure service stability. For customers, this means rapid deployment, reduced implementation costs, and the ability to scale processes without additional development staff.}}

R-Vision ITSM is already piloting in a number of Russian companies, confirming the demand on the market. Inclusion in the register of domestic software opens the way for the product to participate in state and corporate projects, where import substitution and trust in Russian developers are especially important.