RIVC-Pulkovo: Sakura.Aero

Main article: CRM (Customer Relationship Management System)

Sakura.Aero allows transportation agencies and services to automate and speed up the customer experience. The system does not require the installation of special software, supports integration with all information systems of the agency, provides a large selection of reporting and round-the-clock technical support.

2023: Ability to separately select suppliers and owners of forms to form a report

On May 2, 2023, RIVTS-Pulkovo announced the update of the Agency Reporting module in the back-office system SAKURA.AERO.

The module is necessary for the formation of financial statements and monitoring the status of settlements with the Transport Clearing House, airlines and subagents, as well as for accounting for revenue for the agency as a whole. The information is presented in a convenient format, and personalized settings allow users to create a report themselves, select the necessary indicators and parameters.

Thanks to the latest improvements, unloading registers from the system has become faster. After the interface update, the control became intuitive and unambiguous. It is also possible to separately select suppliers and owners of forms for report generation. The possibility of personalization has been expanded, now the user himself chooses which columns should be displayed in the report form.

Expanding the functionality in the Agency Reporting module is a step towards improving RIVC-Pulkovo products and simplifying the lives of our customers. Regular development of the system allows customers to use an up-to-date and convenient working tool that meets modern trends, "said Tatyana Lysova, head of the Tourism Business Automation Department at RIVTS-Pulkovo.

2022

Expanding the functionality for personalizing work windows

The supplier of IT solutions for civil aviation RIVTS-Pulkovo announced changes in the system on December 28, 2022 SAKURA.AERO. The company has updated the interface of the entire system, improved filters that simplify work and supplemented the functionality for personalizing work windows. Now users of the system can process orders more quickly, improving the quality of service and saving customers time.

SAKURA.AERO is a comprehensive product for air transportation agencies, providing full accounting of revenue and income, monitoring the state of financial settlements and reporting. The system has a simple installation and configuration, and also adapts flexibly to the business tasks of each client.

In the updated version of the system, the interface has become more relevant and intuitive for users. The changes affected the main screens SAKURA.AERO.

In addition to the visual update, convenient filters for parameters were added to the system, the main of which are the concretization of the flight, passenger, types of operations, date of issuance of documents and routes.

The updated passenger service template allows to speed up the agent's work and make it more efficient, now the employee does not need to do several actions, the necessary tabs have been combined in one window.

In addition, the SAKURA.AERO received additional personalization opportunities. You can consolidate workspaces and customize the document package individually. The agent can independently select the list of documents required for unloading.

We create and develop digital products that benefit all participants in the air transport market and optimize the business processes of each of them. The updated format of the SAKURA.AERO makes the system more convenient primarily for agencies. We are confident that this tool helps agencies streamline business processes and increases the efficiency of employees, "said Gleb Golovchenko, General Director of RIVTS-Pulkovo.

Integration with Life Pay cloud and omni cash desks

The developer of payment, cash and accounting products for the retail business LIFE PAY and RIVTS-Pulkovo, the developer of the automated SAKURA.AERO system, have developed a multifunctional product - software for financial transactions, which perfectly complements the functionality of the accounting system for the work of the agency for the sale of railway and air tickets. The RIVC-Pulkovo company announced this on November 17, 2022.

More than 70 agencies in 20 cities already use the SAKURA.AERO system.

Integration software from LIFE PAY (as TAdviser LIFE PAY cloudy omni ticket office and LIFE PAY representatives specified) - will allow SAKURA.AERO users to integrate payment system directly into the service, form checks for customers, report to and -, FTS banksacquirers track payment statuses and save business on costs. With experience in a variety of business areas, LIFE PAY offers developments that help facilitate and accelerate managers by optimizing. business processes

The main advantages of integrating LIFE PAY and SAKURA.AERO:

Integration allows you to form a check that provides the most complete information about the service provided to the agency and the tax office. At the same time, buyers receive checks both in paper form and in electronic form: by SMS and mail. This is especially important for a multi-channel business that serves customers both offline and online.

To implement integration, you will need to connect a cash program: for an online business, the cloud cash desk will be the best solution, which transfers all data about the transaction through the LIFE PAY data center to the tax office and the client through an electronic check to the mail or SMS. For a hybrid business that includes offline and online sales, an omni cash desk is suitable: a cash register through which you can print checks for a client at the point of sale, as well as send electronic checks for online users.

The check is generated automatically after payment is made, which minimizes the possibility of manager error and the need to switch between programs.

In the SAKURA.AERO system, you need to enter data about the buyer and his order (item, price, taxation method), LIFE PAY automatically generates a check and sends it to the client - you need to click one button in the program.

The fiscalization from LIFE PAY also allows you to work with a two-stage payment, when the company can freeze the amount and painlessly return the funds if the client refuses to travel. Holding funds will help save money on acquiring fees for reverse transfers. With this payment method, the system will form 2 checks: at the time of payment and at the time of final confirmation of the trip. In this case, the first check will contain information about making a prepayment in 100% of the amount, in the second - about the full calculation.

The advantages of integrating the LIFE PAY service and the SAKURA.AERO system for customers are obvious: we reduce the time for the transaction, thanks to greater automation of the process, and when using the cloud cash desk, customers will be able to save on equipment, said Gleb Golovchenko, General Director of RIVTS-Pulkovo JSC.