RNS Web

RNS Web is the corporate information system providing business process automation of the company. It occupies an average link between two classes of systems – CRM (Customer Relations Management) and BI (Business Intelligent). A system allows not only to conduct complete history of all customer relations, but also to manage quickly internal and external resources of the company. RNS Web works in real time that does not tie management to a workplace and expands borders and possibilities of business of the company.

At the moment the big range of solutions for business automation, the majority of which can be referred to so-called "boxed software", is presented at the domestic CRM market. Advantage of such software products - the low price and speed of implementation. It is possible to refer the tough, a little configured functionality to shortcomings. At first sight a system completely corresponds to requirements, but during the work in it it can turn out that it is not suitable for automation of your business.

RNS Web is more, than just a system for customer relationship management. It occupies an average link between two classes of systems – CRM (Customer Relations Management) and BI (Business Intelligent) and combines the BPM, SFA elements and ERP systems. A system allows not only to accumulate the complete information about clients and to automate sales, but also to perform operational planning and to manage resources and projects of the company. Developing this system, we relied first of all on specifics of internal business processes of the Russian enterprises and successfully implemented a system in the company before to enter with it the market.

RNS Web is the multilevel client-server modular web application which is created using the following technologies of software development:

• The platform of development is Microsoft .NET 2005 (C#.NET, ASP.NET)
• DBMS are the MS SQL Server 2000, 05, 08
• A set of technologies for performance improvement of AJAX
• Development environment: Framework 2.0, 3.5

Advantages of a system:

• Allows to create a common information space for remote offices of the company and branch networks. Access for users to a system is provided via the browser that saves from need to install additional software on each workplace and allows to work to a system worldwide where there is an Internet. Physically a system is located on the server (customer organization or ours), and users can get access to the server or on a local network, or through the Internet. Each user has an information access and to functionality according to a role which will be defined to it by the System administrator.
• Completely managed distribution of the rights to any actions in a system. The rights can be defined for groups and roles of users on accomplishment of actions, data access of modules and to the user forms, on each record separately, etc. In addition in a system the mechanism excluding simultaneous editing data by several users (if one user edits record, then it can be available to all rest only on viewing) and transactions is implemented.
• The modular architecture allows to reach optimal compliance of the implemented system to business processes of the specific company and also to expand functionality of already implemented system of bases of reprogramming.
• Existence of non-standard modules which functionality is beyond automation systems of business of a CRM class.
• The friendly interface, logical structure of a system, contextual hints guarantee ease of training and simplicity of work in a system.
• Possibility of use in the system interface of the corporate style of the company that gives to a system identity and raises a customer loyalty which can see a system in personal interaction with the staff of the company.
• Powerful management tool tasks, projects, orders/requests. Stages of lifecycle of tasks and requests are configured by the administrator according to the regulations admitted to the companies, the movement of tasks and requests on lifecycle is completely automated. Project management includes planning of stages of the project, planning of time and resources, formation of statistic reports, maintaining the project documentation, etc.
• Integration with the website and accounting. A system is easily integrated with the website of the company if it is necessary that requests from potential clients came from the website directly to a system, without use of e-mail. In addition, the client receives modern service in the form of the account on the website via which he can control the relationship with the company. A system is also easily integrated with the main accounting programs for data exchange.

Possibilities of RNS Web:

Systems capabilities of RNS Web change according to the purposes of system implementation and features of the specific company. The necessary functionality is created by means of the following standard modules