| The name of the base system (platform): | SAP C/4HANA (before SAP Hybris) |
| Developers: | Accenture, SAP SE |
| Branches: | Power |
| Technology: | CRM, CRM - Loyalty systems, SaaS is the Software as service |
2019: Announcement of SAP Cloud for Utilities
On December 4, 2019 the companies Accenture also SAP announced development of the joint solution for power engineering specialists which will help to provide transition to modern and reliable practices of power supply and to improve client experience.
As it was reported, the solution will allow power supply companies to optimize sales process due to use of modern omnichannel technologies, industry practices and advanced analytics for the analysis of experience of end consumers of services.
The development called "SAP Cloud for Utilities" is intended for deployment in cloud or hybrid environment. The solution is constructed on the SAP C/4HANA platforms, SAP S/4HANA Cloud and SAP S/4HANA, and added with profound knowledge of a product, industry and client experience of Accenture Technology and Accenture Interactive.
SAP Cloud for Utilities integrated intellectual technologies and allows to obtain data and analytical calculations in real time, accelerating lead-to-cash terms (reducing receivables and speed of receiving payment).
 | Cooperation of SAP and the working group Accenture on joint developments allowed to accelerate development of the SAP platform for power that gives to our clients the chance to create more services for end consumers and also to optimize work of a back office. Jean-Marc Ollanie, the chief executive of the Accenture Resources group told |  |
The initiative of Accenture and SAP also includes creation of industry group on development of joint innovations where world utility companies enter. Together they develop the direction of development and are engaged in development of functionality of SAP Cloud for Utilities.
For November, 2019 15 energy companies servicing more than 100 million clients worldwide already joined group.
Accenture and SAP are also going to integrate data with the solutions Experience Management of SAP and the existing operational data to help the enterprises of power to manage more effectively end-to-end basic processes, work of networks and interaction of employees.
| | In recent years power supply companies against the background of state regulation of electricity rates try to find drivers for the additional growth of revenue due to sale of additional services. But so far earn from them only small percent from revenue in comparison with the similar European companies. It is possible to select several directions in which the Russian companies working in the power sphere move. Among them: implementing solutions on omnichannel interaction with consumers; development of marketplaces on the platforms; an output of complex products (for example, sale, installation and service of the electrotechnical, utilities, climatic equipment) which would allow to interact in real time with clients and to receive from them a feedback, to apply means of advanced analytics to studying of a consumer behavior. told Dmitry Rudenko, the head of SAP of practice of Accenture in Russia | |
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