SAP for Aerospace & Defense

On May 16, 2013 the kmpaniya of SAP AG announced expansion of a solution portfolio for the space industry and defense industry complex (SAP for Aerospace & Defense). Integration into the SAP HANA platform, corporate mobile applications, analytical solutions and the SAP solutions 3D Visual Enterprise support production processes and help manufacturing companies of the complete equipment (OEM) to improve an after-sale service.

"As a rule, profitability of an after-sale service is higher than profitability of sales of the capital equipment, and producers actively look for ways of implementation of this potential — Christopher MacLuckie, the manager on solutions of division Aerospace and Defense, SAP Labs told. — the Competition in this sphere is very high, and excellent customer service can become one of the main competitive differences. Thanks to integration of the latest technologies into processes of an after-sale service, OEM manufacturing in real time obtain customer information and a condition of equipment, react to a situation quicker and improve service quality".

The SAP company helps the enterprises of aerospace and defense industry to improve quality of an after-sale service. It becomes possible thanks to the following advantages:

• Improvement of customer service quality. SAP solution 360 Customer based on the SAP HANA platform gives to OEM manufacturing an opportunity to use the most modern technologies of customer relationship management and also calculation in RAM for the effective analysis of Big Data. Producers quicker and more effectively solve problems of clients thanks to service process optimization. The HCL company - the partner of SAP - delivers the solution iMRO for management of maintenance, routine maintenance and overhaul repairs certified by SAP and also a superstructure for the SAP solution Enterprise Asset Management (SAP EAM). The solutions iMRO and SAP EAM supplement each other, providing complex support of business in the field of rendering repair services - from planning and engineering support before scoping of works and their accomplishment. Advantages to the companies: effective use of assets, minimization of unplanned changes in the schedule of flights.

• Performance improvement. Technologies of SAP for corporate mobility and visualization bring OEM manufacturing to the new level of operational efficiency. It becomes possible thanks to support in real time of the workers involved in production process and also access to necessary data with use of the advanced systems of three-dimensional visualization. At customer service three-dimensional visualization which help to understand better the current situation are applied and to provide coordination of actions. For example, it is possible to prepare the three-dimensional animated instructions for maintenance specialists that they quicker and more precisely executed repair transactions. Such approach helps to reduce turnover time and to increase availability of assets.
• The most effective use of the equipment. The SAP solution Predictive Analysis combines prediction algorithms with calculations in RAM on the basis of SAP HANA. It allows OEM manufacturing quicker and more effectively to analyze data on maintenance, to predict possible hardware failures more precisely and to implement strategic approach to work planning on maintenance.