SberService: Digital solutions based on RPA technologies (Robotics Process Automation)

Main article: RPA (Robotic process automation)

2022: Introducing the Business Process Automation and Control Product Line

The company SberService offered the business digital solutions based on technologies (RPA Robotics Process Automation), as well as a set of services for the dispatch center and. visualization business processes This was Sber announced on November 24, 2022.

SberService provides comprehensive maintenance of a large range of information and telecommunication equipment, and also offers services for the implementation and integration of modern digital solutions for businesses of any level.

The company's product line has been replenished with solutions for automating business processes in any industry. It includes products based on RPA technology, which occupies one of the key positions in the IT landscape of large Russian companies. The SberService team has a great expertise in RPA, conducts deep analytics and selects the most effective strategy for robotizing processes, both on its own architecture and on the client's resource base.

The SberService dispatching center offers the services of the first and second line of technical support for solving client requests of any complexity: from consultations on the operation of the software to remote configuration of IT equipment. Thanks to the territorial distribution, the dispatch center provides a high level of service and closes applications in the shortest possible time. Support solutions can be implemented both on the basis of SberService's own infrastructure and on the client's infrastructure.

SberService has launched a line of products for the digital transformation of medium and large businesses: RPA, data analytics, quality monitoring, as well as dispatch center services. It is important for us to offer the client a full range of business process automation systems, as well as support the implemented products, - said Artem Zadoya, Director of the Department of DKSiK SberService.

A solution for effective business process management - a quality monitoring system, will help you get up-to-date information about what is happening within the company or division. Visual inspection helps to identify problem areas, as well as pay attention to the implementation of KPIs and current tasks in real time. The team has developed three main types of dashboards of different levels. Strategic dashboard - allows the top management of the company to receive upper-level information about the work of the company and its divisions. An operational dashboard has been created for line personnel, it helps to control deviations in the implementation of current processes and tasks. The analytical dashboard displays an analysis of the dynamics of indicators, as well as an analysis of deviations and growth points.