Service Quality Rate Monitoring System (SQRM system)

Process management in financial institutions is impossible without continual improvement of control over them. In work of such organizations it is possible to refer work on cost reduction, personnel management optimization, quality improvement of client service and also synchronization of work within network of departments to key processes.

Helios Information Technologies proposes the modern ready-made solution and the equipment on the basis of the proprietary software in combination with products of Oracle and QlikView – the SQRM system.

Problem of a system – collecting and the analysis of key indicators of activity and also providing upper managers with the convenient tool for the solution of strategic problems of customer interaction for the purpose of increase in efficiency of business development. A system creates the set list of key indicators directly on the basis of the data obtained from the systems of different function installed in Bank. At the same time excepting influence of results of work of intermediate reporting systems. Further system modules process information so that the user could obtain ready information by method, convenient for it.

The module of measure calculation creates indicators, ready for demonstration, on the basis of the approved and set algorithms displaid under individual needs of the enterprise. The last element of a system – the module of visualization creates the user interface for an output to different platforms — the PC, tablets, smartphones. A system is available in popular browsers that is ensured by convenience of using (including deleted) and also functioning on different devices. In addition to the main user interface adaptation under special mobile devices is possible.

In work of financial institution gradual stable quantitative improvement of quantitative indices is result of implementation of a SQRM system:

• Optimization of cost of products and services thanks to the accurate cost accounting.
• Possibility of marketing work on promotion of products thanks to release of temporary resources and a clear picture of own forces. Simplicity and availability of redistribution of internal resources to maximum efficiency of their work.
• Increase in time and resources for dense work with kliyentopotoky and also to management of it for the purpose of effective work for both parties.