Service Maykor Maykor platform

The service Maykor platform is a numerical control system service works on the basis of the created rules and algorithms.

Development History

2018

TAdviser IT-PRIZE of 2018 in the "For the Innovation Service Platform" nomination

On May 30, 2018 during TAdviser SummIT 2018 the Maykor company got the award TAdviser IT-PRIZE in the "For the Innovation Service Platform" nomination. The award was presented …

Maykor – the all-Russian service provider in the field of outsourcing IT and business processes, providing effective support and development of the organizations for all Russia. Thanks to existence of own network of 483 service centers, the company renders services in the principle of "one window" with the uniform service level.

Maykor creates the innovative technologies of rendering services based on the best international experience taking into account the Russian specifics. So, the company developed a numerical control system service works on the basis of the created rules and algorithms. This service platform covers all of Russia (territory of 17 million km) and potentially more than 500 thousand specialists in the field of IT. As of May, 2018 the platform covers more than 5.5 thousand contractors in all subjects of the country.

The platform represents an ecosystem for interaction of all participants of business of Maykor. Training and testing of personnel, personnel processes, management of requests and tasks for contractors, drawing of reporting documents and payment of remunerations – everything is integrated in one solution. Besides, developed by API company allows to connect service-desk of clients to the platform of a system.

The platform gives the chance to quickly increase and lay off the number of the involved contractors. Access to works is got only by qualified specialists who were trained also all necessary testings. All components of the service platform motivate the contractor to perform work quickly and qualitatively for operational receiving payment and the bigger number of paid works.

As a result it is possible to speak about quality improvement of work, speed in exchange of information between participants of production process, transparency of processes for all parties - engineers, the companies, contractors and, of course, customers that promotes increase in trust between the parties and to ensuring compliance with the SLA level through the whole country.

The TAdviser IT-PRIZE is a national award in the field of information technologies in the corporate sector. It is founded by TAdviser - edition No. 1 in Russia about informatization in public authorities and business. During the whole year organizers selected the most effective IT projects, monitored achievements of the companies and professionals of the industry.

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In total participated in the TAdviser SummIT 2018 conference which took place on May 30 the XXX IT heads of the large commercial and state organizations, top managers and experts of the IT companies. On an action the reports devoted to global technology trends, the changed political and economic realities, their influence on the IT industry were heard. Also sessions on IT in the separate industries were organized. In panel discussions participants of the summit exchanged views and forecasts on perspectives of development of technologies and information systems.

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Problems which are solved by the service platform

Key task – management of delivery of business value of Maykor – rendering services and execution of works in the client's IT infrastructure with the set quality and term. It is reached at the expense of the following components:

• Transparency: the client and the contractor in online the mode can control the status of execution of works or services.
• Performance: the absence of excess intermediaries between the applicant and the contractor reduces time of rendering services.
• Scalability: the platform allows to increase quickly resources due to involvement of self-employed contractors and the service microorganizations in territories where it is required to the customer.
• Controllability: the choice of the contractor is automatic and therefore additional control is not required, respectively, the quantity of possible errors decreases, the human factor is excluded and costs for coordinators are reduced.
• Motivation: all components of the service platform motivate the contractor to perform work quickly and qualitatively for operational receiving payment and the bigger number of paid works.
• Availability: the service engineer can select/change the territory at which it is convenient to it to work. All work on requests is conducted through mobile application which is connected with a working space of the engineer on the platform.

When implementing the project the company faced a number of calls which had to be solved:

• Fraud control of unfair contractors.
• The correct motivation, without distortions when calculating remuneration.
• Complex and tangled western systems to which it is necessary to be connected.
• A huge number of names of the equipment which is maintained by Maykor company.
• More than 10 thousand unique names ZIPS which need to be managed.
• Processing of nearly 10 thousand new requests daily and formation otchetnost on 300 thousand requests a month.

The expected effects

Economic:

• Decrease in job cost.
• Growth of number of clients and contractors and, as a result, organic growth of the company.
• Reducing costs for management and back office functions.
• Formation at the federal level of "fair price" for identical services taking into account industry and regional specifics.

Social or social and economic effect:

• Increase in the busy population in regions with high unemployment.
• Growth of number of the microorganizations, as most effective format of self-employment.
• Involvement of new partners – equipment suppliers, banks and so forth.
• Development of new processes on the platform.