Sigma.CRM

Main article: CRM (Customer Relationship Management System)

Sigma.CRM is a comprehensive CRM system for customer relationship management. The solution was developed by SIGMA taking into account the specifics of the activities of energy retail companies in the field of consumer relations management, payment control and expansion of the range of services through partner offers.

2021

Inclusion in the Register of Russian Software

On March 17, 2021, the company SIGMA"" announced that its 3 decisions were included in: Register of Russian Software SIGMA., and CRM Sigma. SOUSSE. Sigma. Trading The SIGMA portfolio for March 2021 includes more than 20 industry solutions, 11 of them are already included in the Register.

The presence of deep industry expertise allows SIGME to cover key needs power engineering specialists in all its segments - from generation to sales and form a comprehensive digitalization proposal for each customer. For example, losses in power grids during the generation and delivery stages are about 10% (by). to data Ministry of Energy Therefore, careful monitoring of distribution networks is a very important task for the industry.

SIGMA works well with her. The solution actively reduces the peak load on the system, reduces the average duration and number of power interruptions, helping networks transfer electricity more efficiently, more reliably and more economically.

The electric power then passes through the distribution step. SIGMA helps simplify the work here. Trading optimizes labor-intensive specific tasks of energy trading in wholesale and retail markets: calculation of economic and technical indicators, creation of price orders, formation of reports. Automation of these processes significantly saves time, minimizes the risks of errors and data loss and, as a result, contributes to the growth of margin profits of companies.

And finally, in the sales phase, fast and transparent work with the consumer is important. SIGMA.CRM helps not only to monitor how the subscriber pays for electricity and housing bills, but also to offer more flexible tariffs or additional services based on the available data. On the principle of "one window" you can accept payments not only for light, but also for water, heating and other services. So a different level of mutual cooperation is formed: for subscribers, the payment process becomes simple and fast, and the energy retail company can strengthen their loyalty and receive additional income through the provision of partner services.

Experience in the energy sector allows SIGME to offer the market the most complete IT portfolio for the development of the industry in the conditions of import substitution. Our products meet the highest quality and safety standards, and the inclusion of 3 additional solutions in the Register of Russian Software once again confirms this, "said Yevgeny Odintsov, SIGMA Executive Director.

Features and Capabilities

As of March 2021, the solution has the following features:

• Profit growth due to the development of additional services and services
• Full integration CRM systems with telephony, LCC and company site
• Personalized omnichannel service in b2b and b2c segments

Key Features:

• Management of communications
• Smart Sales
• Effective analytics
• Optimizing the handling of receivables