| The name of the base system (platform): | Asterisk |
| Developers: | AT Consulting East Siberia |
| Date of the premiere of the system: | November, 2015 |
| Technology: | Call centers |
November 29, 2015. Smart-call is the solution for contact centers allowing to accept and process addresses of subscribers by means of all available communication channels. The technology basis of a system is provided by the Asterisk platform.
The serviced communication channels:
- Telephony (GTS, digital streams of E1, SIP of the line, mobile networks).
- Calls from the website.
- Bulk mailing of the SMS.
- Sall-back (order of a call back).
- Autoinforming.
- E-mail.
Main Functions:
- Optimization of load distribution between operators.
- Number identification of calling.
- Creation of the voice menu with call redirection on algorithms.
- Management of accounts of operators and other users in real time.
- Control over actions of operators.
- Obtaining information on system operation in real time.
- Obtaining statistic reports.
- Sound recording of all telephone calls in real time.
- Tracking of system performance and the notification about failures in work.
- Feedback about work of operators.
- Integration with the working systems of the organization.
- Information storage about users, including a mark "the difficult client".
- Autoinforming clients.
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