Smart Inspector

Smart Inspector is the full-function solution for master consultants of dealer car center.

Use of a product allows to make process of dialogue acceptance of the car by more effective and to refuse completely the desktop computer in an acceptance zone. Moreover, the procedure "gets rid" of the computer in principle as with the tablet interactive acceptance can be carried out where it is convenient, if necessary – on the parking of the dealer center.

Advantages

Correctness and consistency

Use of Smart Inspector excludes double entry of data, the postponed refining of the price as information from the tablet computer immediately gets to the managing system of the dealer (DMS) and back.

Compliance

In the course of use of Smart Inspector, the master receives hints when and what additional services it is appropriate to offer the client. The solution will automatically check whether marketing actions and revocable campaigns are carried out for this model of the car.

A system supports observance by employees of uniform standards of process of acceptance. Smart Inspector provides a step-by-step algorithm of actions of the master on acceptance. As a result not only customer service quality and, therefore, their loyalty increases, but also the average level of qualification of the service advisors day after day executing all scripts ordered to Smart Inspector rises. All results of work of the employee get to an enterprise information system online and create electronic archive whereas today these data are stored in many dealer centers on paper or are not kept in general with all that it implies by shortcomings.

Trust and loyalty

Smart Inspector helps to resolve a question of creation of the atmosphere of customer confidence to service. Now the visitor prefers to communicate with the specific service advisor, calls him for the solution of the problems, associates all range of services of the dealer center with it. But when the employee in hands has a tablet, the client understands that he communicates with the dealer center. And in this case the quality of the rendered services will work for creation of loyalty to the enterprise, but not the specific employee.

Interaction with any DMS

Smart Inspector can effectively be used with any DMS type, including "self-written" solutions. The special connector which allows to be integrated with any IT system is built in a system. The application at the same time does not impose any requirements to functionality of DMS - it is capable to supplement its functionality without substituting DMS therefore at implementation reengineering of the current processes will not be required.

Analytics

Smart Inspector has ample analytical opportunities which use allows management of the service center to estimate efficiency of process of acceptance by such indicators as results of work of a zone of acceptance on masters or on crews, timing of different stages of acceptance, the analysis of additional sales of service works and spare parts, expansions of orders, compliances to requirements of standards. Receiving this and other unique analytics contacts existence of electronic archive of results of inspection which it is possible to address at any time.

Economy

High speed of project implementation, low cost of start and ownership of the Smart Inspector application - characteristic. The product is available on model of lease (SaaS) that gives the chance of minimization of initial investments, provides the maximum transparency and predictability of payments for use. Implementing solution takes on average two weeks that allows practically any service center to receive quickly the effective tool for the organization of dialogue acceptance of a car.

History of creation

Emergence of the solution Smart Inspector became possible thanks to financing and the expert and consulting help received by Zephyr solutions company from Cloud4Auto Ventures fund.

The fund purchased a share block (25%) of the company with a possibility of finishing it to control, leaving to founders of the company all range of powers on conducting operating activities.