VK Cloud Voice (formerly Mail.ru Cloud Voice)

Main articles:

• Speech technology: from recognition to understanding
• Speech Recognition (Technology, Market)
• Speech synthesis

The VK Cloud Voice platform (formerly Mail.ru Cloud Voice) is able to recognize speech and synthesize a natural voice. Voice ASR (Automatic Speech Recognition) technology quickly translates the sound file into perceptual text: the service automatically breaks it into offers and places punctuation marks. The Voice TTS (Text-to-speech) technology is based on machine learning. Thanks to this, the voice generated by the program is not distinguishable from human speech.

2021: Cloud Availability Mail.ru Cloud Solutions

In a cloud of Mail.ru Cloud Solutions the access to the platform of recognition and synthesis of the speech on the basis of machine learning of Mail.ru Cloud Voice is open. It will help companies quickly integrate voice technology into their digital services and applications. The platform is built using the technologies of the voice assistant Marusya. This was announced by Mail.ru Cloud Solutions on October 5, 2021.

Cloud service Mail.ru Cloud Voice will help companies analyze customer calls, add voice control to the application, voice content on the site, and adapt the service for people with disabilities. For example, visually impaired people will be able to listen to the information presented in the application and give commands in voice.

All calculations occur on the side, cloudy provider due to which the Mail.ru Cloud Voice service does not require significant computing resources from the client and provides performance on any devices. This allows you to process huge amounts of data and demonstrate maximum recognition accuracy, which cannot be implemented on the devices themselves.

Mail.ru Cloud Voice speech technologies are integrated into any service regardless of platform and development language through the universal Rest API. It is enough to overlay the platform with the necessary business logic and integrate it into an application or service. Voice ASR and Voice TTS technologies on the Mail.ru Cloud Voice platform are constantly improving, developers and end users receive improvements automatically.

The service Mail.ru Cloud Voice is paid upon use - only for the number of characters of voiced text or the number of recognized minutes of audio.

The Mail.ru Cloud Voice platform allows a wide range of companies to introduce voice technologies into the business. There is no need to develop speech recognition algorithms and machine learning models from scratch, deploy a serious infrastructure and hire a staff of developers. You can take ready-made technology and in a matter of days improve your digital services. This will help attract an audience that previously could not use them, or automate customer service, accelerating the process and making it more convenient, "said Dmitry Lazarenko, product director of Mail.ru Cloud Solutions.