Vespol - Contacts

Program scope

The Contacts CRM program is used when work with clients is performed in the mode of active sales and when time of transaction takes a certain period — from two-three weeks to several months.

In the program information on the preliminary and intermediate stages of negotiations is saved and also the analysis of this information for increase in efficiency of customer interaction is made.

On a profile of activity by users of the program those companies and the enterprises which deliver different types of the equipment, rendering promotion services (traditional media and Internet resources), services in development of websites, providing a hosting, holding seminars, etc. become more often.

Functionality of the solution

A system includes basic feature set and, respectively, an opportunity fast deployment of the program within 1 working day.

The basic functionality of the program includes following features and services:

• The unrolled accounting of customer information
• Accounting of information on contacts with clients
• Tracking of stories of customer relations
• Job evaluation of managers of sales departments (sale, implementation, marketing, etc.)
• Replacement of the paper reporting of managers
• Work planning of managers — the system of tasks
• Automatic system of reminders on the planned contacts and tasks
• The system of distribution of access rights of users of the program — managers can see only the clients and the contacts and tasks
• Binding of documents to clients and contacts
• Segmentation of the customer base or classification of clients by groups on a number of signs, for example, new or permanent, region, activity profile, etc.

Network work

The program can work both in local, and in the network mode

Work in a standalone mode

If necessary to use data of the program out of office, the head can copy the file of the database on the notebook and work with the program at home, in a business trip, etc.

Access on the Internet

When using in the company of the server of terminal access remote work with the program is possible — via the Internet, using direct modem access, etc.

Export of data and printing

The possibility of export of data to files of the Excel and HTML format and possibility of printing is provided in the program

Hardware requirements

The program is not exacting to hardware resources and can be established on computers which were purchased recently. It is necessary to have for work on the computer of the user of the application of MS Access (XP/2003).