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Vocollect Pick by Voice

Product
Developers: Vocollect
Technology: Call centers,  Speech technologies

Voice Pick by Voice technology (Vocollect)

Principles of work

  • Data from a host system are transferred to sound commands
  • The operator in the microphone confirms accomplishment of actions
  • The voice answer is transferred to a format of data, the host system is updated

Comparison of voice technology "Pick by Voice" and technology using the data collection terminal (DCT). Speed.

RF terminal (shipping documentation)

  • Read the address of the following cell (cannot go so far reads)
  • Reach a cell
  • Scan a cell (or goods)
  • Read quantity
  • Release hands having put the terminal (a cover, the Cart) somewhere
  • Take goods
  • Confirm with the key press

Voice Pick by Voice technology

  • Reach a cell
  • Take goods

Comparison of voice technology "Pick by Voice" and technology using the data collection terminal (DCT). Accuracy.

System of speech recognition Pick by Voice

  • Setup under the specific operator
  • Any pronunciation, any language
  • Maximum accuracy of recognition
  • Is based in words, but not on phrases
  • It is less than words in day
  • Quicker, is more productive
  • High-quality recognition
  • TTS technology (Text to Speech is "text-in-speech"), but not Record & Playback (digital record of the speech)
  • Is suitable for any WMS
  • Allows making changes by integrator
  • Shumoustoychivost

RF terminal (shipping documentation) Derivation of attention

  • Read the following cell
  • Reach a cell
  • Scan a cell address
  • Read quantity on the screen
  • Release hands, having put terminals somewhere
  • Take a product (the necessary product?, necessary quantity?)
  • Confirm with the key press

The expected Effect

Advantages

  • Increase in accuracy up to 99.99%
  • Increase in customer satisfaction
  • Cutting of costs for returns of goods
  • Performance improvement for 15-30%
  • Reduction of time of training for 50%
  • Decrease in operating costs

Benefits

  • Decrease in errors when collecting orders
  • Reduction of requirements to personnel for achievement of new volumes of performance. Processing of seasonal peaks of loading without staff increase.
  • Time for an exit of the new employee at full capacity: when scanning – 2-3 weeks are normal, at voice selection – 3-4 days.
  • Reducing costs of the equipment for scanning, support of systems (for example, pick-to-light), paper, labels, printers.