Developers: | Vocollect |
Technology: | Call centers, Speech technologies |
Voice Pick by Voice technology (Vocollect)
Principles of work
- Data from a host system are transferred to sound commands
- The operator in the microphone confirms accomplishment of actions
- The voice answer is transferred to a format of data, the host system is updated
Comparison of voice technology "Pick by Voice" and technology using the data collection terminal (DCT). Speed.
RF terminal (shipping documentation)
- Read the address of the following cell (cannot go so far reads)
- Reach a cell
- Scan a cell (or goods)
- Read quantity
- Release hands having put the terminal (a cover, the Cart) somewhere
- Take goods
- Confirm with the key press
Voice Pick by Voice technology
- Reach a cell
- Take goods
Comparison of voice technology "Pick by Voice" and technology using the data collection terminal (DCT). Accuracy.
System of speech recognition Pick by Voice
- Setup under the specific operator
- Any pronunciation, any language
- Maximum accuracy of recognition
- Is based in words, but not on phrases
- It is less than words in day
- Quicker, is more productive
- High-quality recognition
- TTS technology (Text to Speech is "text-in-speech"), but not Record & Playback (digital record of the speech)
- Is suitable for any WMS
- Allows making changes by integrator
- Shumoustoychivost
RF terminal (shipping documentation) Derivation of attention
- Read the following cell
- Reach a cell
- Scan a cell address
- Read quantity on the screen
- Release hands, having put terminals somewhere
- Take a product (the necessary product?, necessary quantity?)
- Confirm with the key press
The expected Effect
Advantages
- Increase in accuracy up to 99.99%
- Increase in customer satisfaction
- Cutting of costs for returns of goods
- Performance improvement for 15-30%
- Reduction of time of training for 50%
- Decrease in operating costs
Benefits
- Decrease in errors when collecting orders
- Reduction of requirements to personnel for achievement of new volumes of performance. Processing of seasonal peaks of loading without staff increase.
- Time for an exit of the new employee at full capacity: when scanning – 2-3 weeks are normal, at voice selection – 3-4 days.
- Reducing costs of the equipment for scanning, support of systems (for example, pick-to-light), paper, labels, printers.