WebBank

Increase in number of clients and change of their behavior model induces banks to search of best tools for fast and effective customer service. Positive dynamics of development of the Ukrainian consumer credit market in 2012-2013 increased relevance of the software solutions facilitating work of bank with this type of loan, and at the same time reducing risks by this type of products.

For example, the front office WebBank complex from Lime Systems company is specially developed for quality improvement and individualization of customer service and is demanded by banks against the background of aggravation of competitive struggle for the consumer.

"WebBank" supports all stages of work of bank with the client, since the moment of arrival to banking institution and individual service of its products, finishing with monitoring of subjects to providing and elements of collecting problem debt.

Among the main optional advantages of the WebBank complex it is worth calling the flexible mechanism of setup of questionnaires of input of client data, decision diagrams, files of requests, the client, agreements, etc., the accessibility from any bank department to the centralized database of templates of transactions, requests, biographical particulars of clients and a possibility of parallel consideration and vising of requests between different divisions of bank. Besides, "WebBank" in decision making process allows to analyze financial and analytical information on the client and also gives the chance to obtain information from external sources of data on clients, such as PVBKI, MBKI, UBKI, Infoservice and Piranha.

In a case with the WebBank complex there is no need to set client parts of the software, and updates are performed only on the server. Besides, this product differs in scalability – at increase in number of users of a system there is no need to increase the power of a primary server of databases, it is enough to increase the number of application servers.

The front office WebBank complex provides effective result, due to harmonious work of the banking systems interconnected among themselves of which it also consists: "Questionnaire of the client", "request Online", "Bank Products", "Front-End", "Integration with bureau of credit histories", "Verifications of passports of the Ministry of Internal Affairs", "Bureau Integrator", Stop list, "Calculation of a class of the borrower", Collection service, "Mortgage monitoring".