YUcrm

Main articles:

• CRM (Customer Relationship Management System)
• Defining Business Intelligence

2021: Integration with MCN Telecom Cloud PBX

On September 08, 2021, a communications operator, a software developer MCN Telecom announced that he had completed a direct integration cloud PBX with CRM a system YUcrm aimed at agencies. real estate

The YUcrm system includes functionality for deep analysis of transactions: unloading objects, handling by time of day, utm-tags, managers and sources, as well as automation of communication with customers, simplification of database operations real estate.

In real estate, telephony remains the most common tool relations with consumers. According to research, the possibility of telephone communication with customers is one of the most important factors in decision-making. According to Ringostat research, 78% of premium home buyers prefer to call, 45% business class and 31% comfort class.

Due to the integration of the YUcrm CRM system with the MCN Telecom cloud PBX, real estate agencies have additional telephony functionality, in particular: calls from the company's website in one click, popping up when calling a card with all the client's data (which allows the client to build a more substantive conversation and build trust in the company), tracking missed calls and automatically tracking the cost of each call, as well as recording conversations with customers to record agreements.

{{quote 'author
= says YUcrm representative Dmitry Khodasevich.|"We have integrated with MCN Telecom, as we assess the quality of telephony services and additional services as high. Integration of MCN Telecom and YUcrm allows you to monitor the performance of managers from "A" to "I," listen to call records in real time, see who is calling, track the effectiveness of advertising companies, count the cost of the lead and much more, "-}}

MCN Telecom portfolio has more than ten direct integrations with CRM systems, both universal and professional.