| The name of the base system (platform): | Artificial intelligence (AI, Artificial intelligence, AI) |
| Developers: | Yandex |
| Technology: | CRM |
Main articles:
- CRM (Customer Relationship Management System)
- Virtual Assistants (Global Market)
- Voice Assistants (Robot Operators)
- Chat-bots Virtual interlocutors
- Neural networks (neural networks)
- Machine Learning
Yandex.SupportAI is a clever chat boat of support on the basis of machine learning. Automates customer communications, support, hiring, and sales.
2022: Opportunities for Yandex.SupportAI
Among opportunities there is Yandex.SupportAI from Yandex Company for February, 2022:
- Automate up to 70% of customer cases
- Data analysis and initial automation strategy
- Increased customer satisfaction by 10 - 40%
- Quickly deploy to any API infrastructure
- Ten times faster responses
- Quickly change the logic in the admin
The technologies of artificial intelligence applied in Yandex.SupportAI:
- A neural network that understands and digitizes a language. Natural language processor in Russian, trained on billions of support messages from the Yandex ecosystem.
- A decision-making system that minimizes risk and fraud and prevents critical errors in responses.
- In addition to text messages, neural networks will pull all the necessary information from photos and voice calls.
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