| Developers: | Zendesk |
| Technology: | CRM, SaaS - Software as service |
Zendesk CRM is service for management of customer support, from Zendesk company. It is delivered according to the SaaS model.
Service helps to manage the addresses from clients which arrived by mail, to phone or by means of Twitter and has the functionality typical for the systems of technical support Service Desk.
A system allows the customer to carry out customization and branding of the service provided on behalf of business.
As a part of the solution analytical tools, the flexible platform of customer interaction are offered.
2018: Integration with Mango Office
The Mango Telecom company, the player of the Russian market of virtual PBX, in January, 2018 announced integration of cloud telephony of Mango Office into the platform for the organization of work of support services — Zendesk. The company placed the integration module in Zendesk marketplace. Read more here.
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